Hiring for Product Support Representative II at Noida, India

1 month ago


Noida, Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time

Product Support Representative II

General Information

Ref #:

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Noida – India

Company Overview

At UKG, our mission is to enhance outcomes for everyone through our HR, payroll, and workforce management solutions. Our team, known as U Krewers, are skilled and collaborative problem-solvers. We aim to foster a culture of inclusivity and provide benefits that support our employees both professionally and personally. Our employee resource groups offer a space for connection and growth with like-minded individuals. Don't hesitate to explore more about us at #WeAreUKG

Description & Qualifications

Description

  • First point of contact for customers using our UKG Ready application
  • Provide chat support, call backs, emails, and internal tickets
  • Expand product knowledge and deliver top-notch customer service
  • Build strong internal relationships and communicate effectively across all levels
  • Resolve complex user issues using product expertise and problem-solving skills
  • Deliver high-quality support and work efficiently in a fast-paced environment

Qualifications

  • Proficient in English (writing, speaking, comprehension)
  • 1-3 years of customer service experience
  • Experience in US Payroll/Time and Labor/HR
  • Strong technical troubleshooting skills
  • Effective communication and leadership abilities
  • Ability to manage customer expectations and multitask
  • Experience handling difficult situations professionally
  • Highly motivated and team player
  • Open to working in EST time zones

Education and Certifications

  • Bachelor's degree required: BCom, BA, BSc
  • Proficient in Microsoft Suite Applications
  • Certification in Payroll/HR industry is a bonus

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is dedicated to fostering a diverse and inclusive workplace. We provide equal employment opportunities without regard to various factors. UKG participates in E-Verify.

Disability Accommodation

If you require assistance during the application process due to a disability, please reach out.



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