Process Design Associate

2 weeks ago

Bengaluru, India JPMorgan Chase Bank, N.A. Full time

**dProcess Design Associate - Process Engineering, Chase UK**

As a seasoned Business Process Analyst your are responsible for d esigning and managing customer journeys in a variety of project settings. Have strong experience in one or more retail banking domains (such as retail banking products, payments, customer service, payments, cards, fraud, fincrime etc) and you are passionate about getting it right for our customers. You are able to connect with stakeholders, help build consensus and are able to work effectively in a complex and fast-paced agile environment.

**SUMMARY**
- Perform end-to-end design of business processes formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (BPMN/BPA)
- Partner with various internal groups & stakeholders to agree on a plan of action, implementation and tracking to ensure success of project implementations
- Engage stakeholders to constantly drive a productivity agenda to all teams in Operations,
- Co-ordinate project activities across different client service and operations groups, technology teams and cross-functional groups such as compliance and legal
- Monitor status of all projects, mitigate all risks, escalate issues when necessary and manage stakeholder expectations

**JOB RESPONSIBILITIES**
- Rollout the recommendations if necessary and ensure risks are mitigated
- Strong experience in UK Retail Banking functions preferably in the context of digital banking channels (Onboarding / Payments / Lending / Fraud / Fincrime / Servicing / Treasury)
- Business process management experiences should involve analyzing as-is business processes, mapping process flows, analyzing and recommending improvements to processes and implementing them using various industry standard practices and tools
- Good transformation experience in a variety of implementation environments will be beneficial (process reengineering, greenfield implementations etc)
- Consulting experience in a similar industry from a reputed firm would be a plus

**REQUIRED SKILLS AND QUALIFICATIONS**
- Independent, proactive and with a delivery mindset
- Sound understanding of fundamentals of business process design and process modelling using BPMN
- Exposure to one or more BPMN-based business process analysis tools (such as Signavio, ARIS, etc.)
- 5+ years of strong experience in one or more retail banking domains (such as retail banking products, payments, customer service, payments, cards, fraud, fincrime etc)
- Strategic thinker and problem solver; with high attention to detail
- Excellent time management and planning with the ability to coordinate multiple tasks simultaneously
- Flexible, adaptable and be a change agent
- Excellent communications skills, written and verbal
- Able to build strong partnership with various teams to help deliver results

**PREFERRED SKILLS AND QUALIFICATIONS**
- Exposure to the UK retail banking landscape, products and regulation
- Experience with Jira and Confluence
- Consulting experience with exposure to large scale transformation initiatives within retail banking

ICBcareer
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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