Process Discovery and Design

1 month ago

Bengaluru, India JPMorgan Chase Bank, N.A. Full time

The Business Process Discovery and Design (PDD team is focused on assessing people, process, data and technology and redesigning them to work to position Asset and Wealth Management for future growth and provide high touch and customized services to high net worth clients. In addition to establishing these capabilities, PDD manages value through implementation of high value initiatives that focus on the automation of business processes and decisions.

This role develops operating models and works closely with business leaders in AWM to formulate their strategies. In this role you will provide strategic and tactical design and consultation to leverage the current suite of automation, and technical capabilities. This role will provide a unique opportunity to establish and manage a techno-functional team in collaboration with our Technology partners across Asset and Wealth Management.

**Responsibilities**:

- Employ Lean Six Sigma methodologies, support one or more re-engineering engagements
- Influence, design, and develop tactical process improvement plans
- Lead workstreams and team members
- Ensure quality and timeliness of deliverables
- Champion Continuous Improvement initiatives within Process Discovery and Design team
- Collaborate with cross-functional partners to enhance the end-to-end value chain

**Required Qualifications, skills and capabilities**:

- 5+ years of combined years of experience in space of data analysis, business analysis, system analysis, process design, consulting, and/or digital transformation capabilities
- Experience in using process improvement and process re-engineering frameworks like Lean and/or Six Sigma
- Experienced to excellent skills with MS Excel, SQL, any Data Visualization tools (e.g. Tableau, Python) and Business Process Modeling tools (e.g. Signavio) and/or Simulation tools
- Flexibility to work effectively with stakeholders and colleagues at all levels
- Experienced presenter with strong oral and written communication skills
- Working knowledge of Agile methodologies, Change Management Principles, Organization Design, or Strategic engagements
- Ability to travel as needed (25 - 50% on average; will vary by engagement and based on pandemic conditions)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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