Guest Serv Associate
1 month ago
**GUEST SERVICE ASSOCIATE (FRONT OFFICE), BANGALORE/BENGALURU**
**JOB DESCRIPTION**
**JOB SCOPE **_(describe an overall summary of the job responsibilities)_
- Contribute to guest satisfaction standards by ensuring that Front Office services quickly addressed, and where possible, anticipate individual needs. Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and efficient manner.
- **JOB RESPONSIBILITIES **_(describe the major duties of the role in the order of importance)_
- Process all guest check-ins by confirming reservations, assigning room and issuing room key.
- Process all check-outs.
- Answer, record and process all guest calls, messages, requests, questions or concerns.
- Answer telephones using appropriate etiquette.
- Manage wake up calls requirements.
- Welcome and acknowledge guest according to company standards.
- Anticipate and address guests’ service needs.
- Maintain confidentiality of proprietary and guest information.
- Provide guest with directions and information regarding property and surroundings.
- Use every opportunity to promote hotel facilities and maximize hotel revenue.
- Upsell rooms, food & beverage and hotel products to guest as and when opportunity permits.
- Stays visible and interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Responds to and handles guest problems and complaints.
- Assist individuals with special needs.
- Responds swiftly and effectively in any hotel emergency or safety situations.
- Understands and adheres to safety, security policies and procedures.
- Familiar with company loyalty programs.
- Understanding of Front Office Operating Manual policies and compliance.
- Adheres to Hotel Service Quality Standards.
- Coordinate with Housekeeping to track room status for check-in.
- Run daily reports, identify any special requests and check report accuracy.
- Manage cashier closure including processing of invoices and receipts at the end of the shift according to Finance requirements.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Ensure uniform and personal appearance are clean and professional.
- Any and all other work as required to complete the primary purpose of the position.
**JOB REQUIREMENTS** _(state the minimum experience, knowledge, education, language, technical skills, travelling requirements of this position.)_
- Previous experience with Front Office role with 1 year experience from an international chain hotel.
- Proficient in English and local language both in written and spoken.
- Pleasant personality with good communication and interpersonal skills.
- Excellent grooming standards.
- Proficiency in Microsoft Office and Property Management System.
**Salary**: From ₹25,000.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Minimum: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
-
Guest Service Agent
4 weeks ago
Bengaluru, India Hilton Full timeGuest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...
-
Guest Service Associate
5 days ago
Bengaluru, Karnataka, India Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Bengaluru, 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure...
-
Guest Services Associate
5 days ago
Bengaluru, Karnataka, India Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Bengaluru Marriott Hotel Whitefield, 8th Road, Plot No 75, Bengaluru, Karnataka, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests....
-
Guest Service Associate
1 month ago
Bengaluru, India Pelagia Facility Management Full timeWe are looking for competent Restaurant Staff to take and deliver orders. You’ll be the face of our restaurant and responsible for customers’ experiences. Food server responsibilities include ensuring tables are clean and tidy when guests arrive, presenting menus, taking orders and serving food and beverages. You need to be quick on your feet and have a...
-
Guest Service Associate
1 month ago
Bengaluru, Karnataka, India The Lalit Ashok Bangalore Full timeEnsure guest satisfaction and delight by delivering high quality services Ensure to follow all the Food and Service policies and standard operating procedures Carries out effective service by ensuring guests are greeted and seated, food orders are processed accurately, and payment methods are handled accurately. Prompt and courteous delivery of all orders,...
-
Guest Relations Associate
2 hours ago
Bengaluru, India Marriott International, Inc Full time**Job Number** 23203395 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Bangalore Hotel at Brigade Gateway, 26/1 Dr. Rajkumar Road, Bengaluru, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information...
-
Guest Service Associate
5 days ago
Bengaluru, Karnataka, India Marriott International Full timeJob Number Job Category Housekeeping & LaundryLocation Bengaluru Marriott Hotel Whitefield, 8th Road, Plot No 75, Bengaluru, Karnataka, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYRespond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to...
-
Guest Services Associate
5 days ago
Bengaluru, India Marriott International, Inc Full time**Job Number** 23201393 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bangalore, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...
-
Guest Relations Associate
5 days ago
Bengaluru, Karnataka, India Marriott International, Inc Full time**Job Number** 24092270 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Bengaluru Hebbal, No 2/55 Outer Ring Road, Nagavara, Bengaluru, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding...
-
Guest Relation Associate
4 weeks ago
Bengaluru, Karnataka, India Marriott International, Inc Full time**Job Number** 24058180 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Bengaluru Outer Ring Road, Outer Ring Road, Bengaluru, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning...
-
Guest Service Associate
2 days ago
Bengaluru, India Marriott International Full timeJob Number 24091453Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Bengaluru, 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out...
-
Guest Service Associate
2 hours ago
Bengaluru, Karnataka, India Marriott International, Inc Full time**Job Number** 24023896 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Bengaluru, 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with...
-
Guest Service Associate
5 days ago
Bengaluru, India Marriott International, Inc Full time**Job Number** 23201388 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bangalore, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serve food courses and alcoholic beverages to...
-
Guest Service Associate
2 days ago
Bengaluru, Karnataka, India Marriott International, Inc Full time**Job Number** 24076262 **Job Category** Housekeeping & Laundry **Location** Bengaluru Marriott Hotel Whitefield, 8th Road, Plot No 75, Bengaluru, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart...
-
Guest Service Associate
18 hours ago
Bengaluru, Karnataka, India Marriott International, Inc Full time**Job Number** 24023230 **Job Category** Rooms & Guest Services Operations **Location** Bengaluru Marriott Hotel Whitefield, 8th Road, Plot No 75, Bengaluru, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and...
-
Guest Services Associate
2 hours ago
Bengaluru, Karnataka, India Marriott International, Inc Full time**Job Number** 24040796 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Bengaluru, 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...
-
Guest Service Associate
2 days ago
Bengaluru, Karnataka, India Marriott International, Inc Full time**Job Number** 24093880 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Bengaluru, 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...
-
Guest Service Associate
5 days ago
Bengaluru, Karnataka, India Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Guest Service Associate- Food
18 hours ago
Bengaluru, Karnataka, India Marriott International, Inc Full time**Job Number** 24038717 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bangalore, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serve food courses and alcoholic beverages to...
-
Guest Service Associate
5 days ago
Bengaluru, Karnataka, India Marriott International Full timeJob Number Job Category Food and Beverage & CulinaryLocation Bengaluru Marriott Hotel Whitefield, 8th Road, Plot No 75, Bengaluru, Karnataka, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYComplete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment...