Us Customer Support Expert

3 weeks ago

Remote, India Healthcare Hiring Firm Full time

**Summary**

We are a Healthcare Organization based in North Carolina. We are looking for a US Customer Support Expert to take on full responsibility for creating, planning, and executing customer/client relations strategies to maintain and enhance the perception of our company among referring providers and patients.

**FEMALE CANDIDATES ONLY**

**Responsibilities**:

- Studying the organization's objectives, promotional policies, and needs to build public relations strategies that influence public opinion and promote products, ideas, and services.
- Write press releases, media announcements, speeches, and other PR copy
- Prepare presentations for media briefings and other meetings
- Enhance brand image through Patient Care stories/Media Engagement and brand.
- Create new & improved communication methods for entire concepts, stories, and messaging for both external and internal key events and campaigns.’
- Manage and oversee the proper delivery of services to clients, and educate and update employees on healthcare programs and other promotional plans
- Organize and oversee company events such as campaigns, seminars, and conferences
- Improve the quality of the company’s voice via different online and offline channels
- Conduct research and public opinion
- Monitor and analyze the effectiveness of PR campaigns and communicate insights to management
- Build and maintain relationships with targeted clients
- Collaborate with external stakeholders (patients)
- Conferring with managers to identify trends and group interests and provide advice on business decisions.
- Serve as a first contact person for all media queries
- Provide effective crisis management solutions at the time of need
- Track engagement across various platforms and make data-driven decisions.
- Create budget for communication purposes and ensure compliance.

**Requirements**:

- A bachelor’s degree in pharmacy, biology, marketing, journalism, or mass communication is highly preferred
- An experienced person working across functions of PR/Corporate Communications
- Must have excellent letter-writing skills and good computer literacy.
- Exposure to the healthcare industry (preferably a healthcare company) is desired
- Experience in managing operations involving multiple stakeholders across all levels
- Experience with diverse social media platforms
- Is a go-getter and passionate about delivering in an ever-changing, complex & dynamic environment.
- Is comfortable with ambiguity, and demonstrates strong perseverance to achieve results.
- Strong strategic and conceptual thinking and ability to plan, organize, and execute
- Attention to details

Pay: ₹35,000.00 - ₹45,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- Night shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- How would you rate your written communication skills? Which communication examples can you give to support your rating?
- What is your approach to building and maintaining long-term relationships with customers?

How do you ensure customers remain satisfied and engaged with our products/services?
- Have you taken an accent reduction course? If yes, please share your experience about it.
- How do you manage and prioritize multiple customer inquiries at once?

Describe any techniques or tools you use to stay organized and ensure timely response
- Explain a time when you resolved a challenging customer complaint.

What was the situation, what steps did you take, and what was the outcome?
- How do you handle difficult conversations with customers, especially when you can’t meet their requests?

Describe your approach to managing expectations and maintaining a positive relationship.
- What does excellent customer service mean to you, and how do you embody this in your work?

Provide an example that illustrates your commitment to customer satisfaction.
- How would you handle a high-priority customer issue if your manager or support resources were unavailable?

Describe your approach to handling situations independently.
- Describe your experience working with cross-functional teams to address customer needs.

How do you ensure alignment and collaboration with other departments?

**Experience**:

- US Client/Customer Relationship Management: 4 years (required)

Work Location: Remote

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