Call Officer
2 weeks ago
**A) Educational Qualifications**:
- Any Masters or Graduation/ Graduation in counselling or psychotherapy or geriatrics or social work.
**B) Working Experience**:
- Experience in working at any of the response systems/ health emergency connect centre/other connect centre.
- 3 years, preferably counselling experience or working with the elderly.
**C) Roles and Responsibility.**
- Attending the calls made to the helpline number.
- Quickly assessing genuine/serviceable calls.
- Responding to the calls made by the elderly to the helpline number.
- Asking the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately.
- Coordinating with concerned officials or people to support the elderly whoever calls to the helpline.
- Asking the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately.
- Coordinating with the field teams where actions are required to be taken on the ground and follow up for the closure of action, wherever necessary.
- Creating appropriate documentation, protocols, processes, etc. for effectively handling requests.
- Generating necessary reports and case studies regarding the calls.
Skills Required:
- Excellent communication skills
- Counselling
- Telephone etiquette
- Empathy
- Listening skills
- Patience and politeness with elderly persons
- Decision making
- Relationship building
- Fluency in English, Kannada, and Hindi
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Rotational shift
Ability to commute/relocate:
- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 2 years (preferred)
**Speak with the employer**
+91 9243737217
Application Deadline: 30/06/2023
Expected Start Date: 01/07/2023
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