Call Quality Analyst

Position: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve...

Position: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve...

Position: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve...

Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to...

Position: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve...

Job Title: Quality Analyst - Inside Sales Location : Bangalore & Noida About Us: Unacademy is India's largest online learning platform that offers high-quality educational content across various domains. We are committed to providing accessible and effective learning solutions to students across the country. Position Overview: We are seeking a highly...

Job Title: Quality Analyst - Inside SalesLocation: Bangalore & Noida About Us:Unacademy is India's largest online learning platform that offers high-quality educational content across various domains. We are committed to providing accessible and effective learning solutions to students across the country.Position Overview:We are seeking a highly motivated...

Job Title: Quality Analyst - Inside SalesLocation: Bangalore & Noida About Us:Unacademy is India's largest online learning platform that offers high-quality educational content across various domains. We are committed to providing accessible and effective learning solutions to students across the country.Position Overview:We are seeking a highly motivated...

As a Quality Analyst is responsible to ensure our operations team delivers a fair customer outcome to our clients. Our team leads provide a daily quality control. part of the role will be, to quality assure those controls within Fraud Operations. Another part of the role will be to listen to calls and read chats and check them against the underlying...

Job TitleQuality Analyst (Transactional Quality)Required Knowledge:At least one year of experience as a QA in the service Industry, with a solid track record in a Customer Service role and basic knowledge about Transaction QualityIntermediate proficiency on MS Excel and PowerPointLanguage Proficiency - English, Hindi and any regional languagesDemonstrated...

Quality Analyst Responsibilities:Develop and execute test plans to ensure that all objectives are met.Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.Identify and remedy defects within the production process.Recommend, implement, and monitor preventative and corrective actions to...

Job ID/Reference CodePROGEN-EXTERNAL-176676Work Experience 0-4 YearsJob TitleQuality Analyst Responsibilities Key Responsibilities: -•Deploy and design Quality processes, analyze & report quality performance for Customer Service processes.•Deploy Quality Management practices in compliance with ISO9001:2015•Support and de-risking plans for...

As a Quality Analyst is responsible to ensure our operations team delivers a fair customer outcome to our clients. Our team leads provide a daily quality control. part of the role will be, to quality assure those controls within Fraud Operations. Another part of the role will be to listen to calls and read chats and check them against the underlying...

Job DescriptionJob Title- Sales Manager  CTC- Upto 8 LPA Experience- 2-5 years Location- Bangalore Working Mode- Work from Office Critical Skills- should have exp working with international clients, excellent comm skills Qualification- Bachelor’s degree in business, Marketing, or a related field.  Job Description: We are seeking a detail-oriented...

Job Title- Sales Manager  CTC- Upto 8 LPA Experience- 2-5 years Location- Bangalore Working Mode- Work from Office Critical Skills- should have exp working with international clients, excellent comm skills Qualification- Bachelor’s degree in business, Marketing, or a related field.  Job Description: We are seeking a detail-oriented and analytical...

responsibilities for this position include: Monitor, evaluate and score inbound calls against established quality assurance instruments and standards Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards Participate, as needed, in calibration sessions, employee communication...

**Quality Inspector** **Quality Inspector Job Responsibilities**: - Inspects and approves incoming materials by confirming specifications, conducting visual and measurement tests, and rejecting and returning unacceptable materials. - Inspects in-process production by confirming specifications, conducting visual and measurement tests, communicating required...

OPPORTUNITY OVERVIEW seeks a multi-talented, quick-thinking, energetic, and client-focused Platform Support Quality Analyst to deliver the best in customer service to all of our platform customers, supporting the day-to-day operations of a global team.  This successful candidate will work to build robust and meaningful relationships, both internally...

**Responsibilities**: - Conduct thorough and unbiased audits of recorded calls to assess adherence to quality standards, company policies, and regulatory requirements. - Evaluate communication skills, product knowledge, and problem-solving abilities of customer service representatives. - Provide constructive feedback to agents to enhance their call-handling...

Role Description:- This is a full-time on-site role located in Bengaluru for a Team Lead Call Quality Adherence.- As part of this role, you will supervise, mentor, and coach a team of Call Quality Analysts.- You will be responsible for developing and implementing quality control procedures to ensure consistent delivery of an excellent Process Improvement...