Quality Analyst

4 weeks ago

Bengaluru, India Unacademy Full time

Job Title: Quality Analyst - Inside Sales

Location : Bangalore & Noida

About Us:

Unacademy is India's largest online learning platform that offers high-quality educational content across various domains. We are committed to providing accessible and effective learning solutions to students across the country.

Position Overview:

We are seeking a highly motivated and experienced Quality Analyst to join our team and oversee the quality assurance process for our sales team. The ideal candidate will have a minimum of 1 year of experience in call monitoring, preferably in the edutech industry. Fluency in Hindi is a must, along with excellent communication skills and a strong understanding of sales processes.

Key Responsibilities:

  • Monitor and evaluate sales calls made by our sales team to ensure compliance with company standards and guidelines.
  • Identify areas for improvement in sales techniques, product knowledge, and learner interactions.
  • Provide constructive feedback and coaching to sales representatives to help them improve their performance.
  • Develop and implement quality assurance processes and procedures to ensure consistency and efficiency in call monitoring.
  • Collaborate with sales managers and team leaders to address performance issues and implement corrective actions as needed.
  • Analyze call data and performance metrics to identify trends and patterns and make recommendations for improvement.
  • Conduct regular training sessions and workshops to enhance the skills and knowledge of sales team members.
  • Stay updated on industry trends and best practices in sales and customer service to continuously improve our processes and strategies.

Qualifications:

  • Any Bachelor's degree with a minimum of 1 year of experience in call monitoring or quality assurance, preferably in the ed-tech industry.
  • Strong knowledge of sales processes and techniques.
  • Excellent communication skills, both verbal and written, with fluency in Hindi.
  • Proven ability to provide constructive feedback and coaching to team members.
  • Analytical mindset with the ability to analyze data and identify trends.
  • Detail-oriented with a focus on accuracy and quality.
  • Proficiency in MS Office/Google Workspace and other relevant software applications.
  • Ability to work effectively in a fast-paced and dynamic environment.
  • Freshers are also welcomed.

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