Quality Analyst

1 month ago


Bengaluru, India Infosys Full time
Job ID/Reference CodePROGEN-EXTERNAL-176676Work Experience 0-4 YearsJob TitleQuality Analyst Responsibilities Key Responsibilities: -•Deploy and design Quality processes, analyze & report quality performance for Customer Service processes.•Deploy Quality Management practices in compliance with ISO9001:2015•Support and de-risking plans for processes•Build visibility of risk quality initiatives•Share and document best Practices.•Monitor QC Team and their performance•Working Knowledge on Quality principles Preferred Skills: Quality-> Quality Operations Educational Requirements Graduate Service Line BPO Quality
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