Quality Analyst
2 weeks ago
Role - Quality Analyst( International BPO)
Location - Bangalore
Salary - 6.5 LPA
Experience - 3+ years
Notice period- Immediate to 45 Days
Work Mode- Work from Office
Shift- Rotational
Key Responsibilities include:
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Audit calls , emails , chats.
• To conduct regular Feedback sessions for Agents.
• Conduct calibration sessions with operations and training team.
• Generating daily , weekly & monthly Quality Reports.
• Have knowledge on tools of quality.
• Assistance for continual improvement.
• Providing trainings to agents on quality parameters.
• Developed quality assurance standards and established targets for all staff. •Monitored performance by reviewing relevant reporting data and producing statistical reports.
• Developed employee performance and satisfaction optimization programs.
•Achieving Key metrics like C-sat, AHT, Productive login hours, Quality
Scores.
•Team Handling experience to ensure adherence to quality standards and
deliver exceptional customer experience.
•Provide timely and constructive feedback to agents, managers, and stakeholders to drive performance improvement and ensure consistent quality delivery.
•Collaborate with clients and internal stakeholders to understand their requirements, address concerns, and drive customer satisfaction.
-
Data Analyst
5 days ago
Bengaluru, India Flexi Analyst Full timeCompany DescriptionFlexi Analyst is a leading organization in Bengaluru that specializes in business, quality, data, and content analysis. With a leadership team from renowned companies such as Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the largest community of analysts worldwide. Our main focus is on delivering value to our...
-
Data Analyst
5 days ago
Bengaluru, India Flexi Analyst Full timeCompany DescriptionFlexi Analyst is a leading organization in Bengaluru that specializes in business, quality, data, and content analysis. With a leadership team from renowned companies such as Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the largest community of analysts worldwide. Our main focus is on delivering value to our...
-
Data Analyst
5 days ago
Bengaluru, India Flexi Analyst Full timeCompany DescriptionFlexi Analyst is a leading organization in Bengaluru that specializes in business, quality, data, and content analysis. With a leadership team from renowned companies such as Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the largest community of analysts worldwide. Our main focus is on delivering value to our...
-
Quality Analyst
2 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeJOB DETAILSConduct SOP, GMP training programmesTo co-ordinate training programmes and train individuals in their relevant operation and continual focus on cGMP trainings.To co-ordinate for On the job activities of personnelDevelop test plans, test cases, test scripts and test reports on multiple projects of varying size.Perform testing on various software,...
-
Quality Analyst
5 days ago
Bengaluru, India Great Learning Full timeKey Responsibilities Great Learning is hiring experienced quality analysts to work full-time with us. We are looking fora Quality Analyst to join our team and help check our programs/courses that meet ourorganization’s quality standards. The responsibility of quality analysts is to create and executetest plans to ensure our processes function properly....
-
Quality Analyst
2 weeks ago
Bengaluru/ Bangalore, India timesjobs Full timeJOB DETAILSConduct SOP, GMP training programmesTo co-ordinate training programmes and train individuals in their relevant operation and continual focus on cGMP trainings.To co-ordinate for On the job activities of personnelDevelop test plans, test cases, test scripts and test reports on multiple projects of varying size.Perform testing on various software,...
-
Quality Analyst
2 weeks ago
Bengaluru, India TripFactory.com Full timeRoles and Responsibilities:- Meeting the audit targets aligned.- Quality Checkoffs the leads generated by the operations / data research team members.- Sharing of Feedback with the advisors/ research analysts.- Participates in design of call monitoring formats and quality standards.- Uses a quality monitoring data management systems compile and track...
-
Quality Analyst
2 weeks ago
Bengaluru, India TripFactory.com Full timeRoles and Responsibilities:Meeting the audit targets aligned.Quality Checkoffs the leads generated by the operations / data research team members.Sharing of Feedback with the advisors/ research analysts.Participates in design of call monitoring formats and quality standards.Uses a quality monitoring data management systems compile and track performance at...
-
Technical Quality Analyst
5 days ago
Bengaluru, India BETSOL Full timeDescription As a Quality Analyst in Support Services team, the goal of the right candidate is to maintain a high and consistent level of support quality across all clients. The primary aim of this resource will be to ensure customers always get excellent treatment. Key Highlights of the Job: Review and Resolve Escalations If a service team...
-
Quality Assurance Analyst
1 day ago
Bengaluru, India Squarepoint Capital Full timeSquarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a...
-
Quality Assurance Analyst
21 hours ago
Bengaluru, India Squarepoint Capital Full timeSquarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a...
-
Bengaluru, Karnataka, India Aryantech India Pvt Ltd Full timeApply for Quality Analyst,Assistant Quality Manager,Quality Manager, Aryan Technologies in Bengaluru/ Bangalore ,Delhi ,Hyderabad/ Secunderabad ,Mumbai ,Pune for 0 - 3 Year of Experience on
-
Quality Analyst
1 week ago
Bengaluru, India Gameskraft Full timeJob Description for Quality Analyst for Customer ExperienceWe are looking for an innovative and experienced individual to join the quality team. The quality analyst is responsible for processes laid down are being followed flawlessly in the voice & non-voice support functions. The successful candidate will work closely with various brand operations teams and...
-
Bengaluru/ Bangalore, India Aryantech India Pvt Ltd Full timeApply for Quality Analyst,Assistant Quality Manager,Quality Manager, Aryan Technologies in Bengaluru/ Bangalore ,Delhi ,Hyderabad/ Secunderabad ,Mumbai ,Pune for 0 - 3 Year of Experience on TimesJobs.com.
-
Quality Analyst
2 weeks ago
Bengaluru, India Gameskraft Full timeJob Description for Quality Analyst for Customer Experience We are looking for an innovative and experienced individual to join the quality team. The quality analyst is responsible for processes laid down are being followed flawlessly in the voice & non-voice support functions. The successful candidate will work closely with various brand operations teams...
-
Quality Analyst
2 weeks ago
Bengaluru, India Gameskraft Full timeJob Description for Quality Analyst for Customer Experience We are looking for an innovative and experienced individual to join the quality team. The quality analyst is responsible for processes laid down are being followed flawlessly in the voice & non-voice support functions. The successful candidate will work closely with various brand operations teams...
-
Quality Analyst
2 weeks ago
Bengaluru, India Gameskraft Full timeJob Description for Quality Analyst for Customer ExperienceWe are looking for an innovative and experienced individual to join the quality team. The quality analyst is responsible for processes laid down are being followed flawlessly in the voice & non-voice support functions. The successful candidate will work closely with various brand operations teams and...
-
Quality Analyst
4 days ago
Bengaluru, India airbus Full timeJob Description:Job DescriptionDated: 17-Apr-2024Role:IIDGQ (International India Digital Governance Quality) Quality AnalystNumber of positions : 1About Position:IT in Airbus aims at becoming a core function, where sustainable IT is starting to transform our company. Our customers can benefit from our innovative products and services,where we are the key to...
-
Quality Analyst
5 days ago
Bengaluru, India airbus Full timeJob Description: Job DescriptionDated: 17-Apr-2024Role : IIDGQ (International India Digital Governance Quality) Quality AnalystNumber of positions : 1About Position:IT in Airbus aims at becoming a core function, where sustainable IT is starting to transform our company. Our customers can benefit from our innovative products and services, where we are the...
-
Transactional Quality Analyst
1 month ago
Bengaluru, India KreditBee Full timeJob TitleQuality Analyst (Transactional Quality)Required Knowledge:At least one year of experience as a QA in the service Industry, with a solid track record in a Customer Service role and basic knowledge about Transaction QualityIntermediate proficiency on MS Excel and PowerPointLanguage Proficiency - English, Hindi and any regional languagesDemonstrated...