Call Center Executive
3 weeks ago
The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department.
Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity of the calls.
Outbound Calls: Executive will out call distributor as part for retention activities - Proactive / reactive in nature. They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business.
Backend support - Respond to Mails and Tickets: Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.
Educational Qualification: PUC / Graduate
Experience: 6 Months or more years of experience, in Call centre/BPO. Previous Experience with MLM companies in distributor support roles will be added advantage Attributes,
Skill Sets: Good Communication skills, Language Proficiency English + Hindi ( fluent hindi)
Good Computer skills - MS Office. Additional Responsibilities: Verify the documents of the distributors uploaded as per the KYC policy.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Bengaluru - 560046, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Tele calling: 1 year (preferred)
- Customer support: 1 year (preferred)
**Language**:
- Fluent Hindi (preferred)
Work Location: One location
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