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Customer Success Executive

1 month ago

Gurugram Haryana, India SAS Group Full time

**COMPANY DETAILS-**

**Aiqa Health**

Aiqahealth is on a mission to resolve unequal access to healthcare in India. While India’s middle class, and above, in Metros have very good access to the best healthcare facilities, of the doctors and the hospitals, people in tier 2 and tier 3 cities and blue-collar workers in metros don’t have such luxury. This stems from both, the lack of affordability and dearth of good medical specialists serving in tier 2 and 3 cities. Hence, most patients, whether due to lack of affordability or lack of availability, are forced to seek health care from untrained and unqualified providers. aiqahealth products provide affordable continued care for the in tier 2 and tier 3 cities and also in metros.

We won’t stop thinking

**JOB DESCRIPTION- OPERATIONS/ CARE EXECUTIVE**
- Answering phones and explaining the product and services offered by the company.
- Contacting existing customers as well as prospective customers using scripts.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Taking the calls of patients and booking their appointments.
- Maintaining the database

Languages Known: Tamil, Malyalam, Telugu (Multilingual)

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift
- Rotational Week-offs

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Salary**: ₹180,000.00 - ₹240,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Telugu (preferred)
- Malayalam (preferred)
- Tamil (preferred)

Work Location: In person