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Customer Success Executive

2 months ago

Gurugram Haryana, India Fretron Private Limited Full time

**About**:
Fretron, India's #1 cloud-based collaborative Transport Management System, was founded in 2017 with a mission to revolutionize the logistics ecosystem by taking freight online. Our platform addresses complex challenges faced by the industry, connecting Shippers, Logistic Service Providers, and Fleet Owners to enable a simpler, more efficient, and responsive logistics network. As a fast-growing SaaS-based logistics organization, our vision is to provide innovative solutions that help major companies reduce freight costs, increase order and load management efficiency, minimize delays, and gain end-to-end visibility into their logistics operations.

**Roles and Responsibilities**:

- Collaborate with the Customer Success (CS) Team to manage clients through various life-cycle stages: Onboarding, Adoption, Engagement, Data analysis, and Value Delivery.
- Utilize project management skills for seamless client onboarding and implementation, including the flexibility to travel to client locations if required.
- Act as a dedicated success manager post-implementation, ensuring ongoing value delivery and issue resolution.
- Generate regular and custom reports, conduct business analysis, and provide insights to clients on product usage.
- Renew long-term customer contracts and identify new upsell and cross-sell opportunities with the Sales team.
- Represent the voice of the customer within the organization, addressing concerns and driving resolutions.
- Maintain proactive, regular contact with client accounts to maximize success, and product usage, and identify revenue opportunities.
- Conduct training sessions for clients, facilitating successful product adoption.
- Collaborate with the operations team and other stakeholders for seamless service delivery.
- Work closely with finance teams for billing-related matters.

**Requirements**:

- Strong written and verbal communication skills.
- Minimum 1 year of experience in the Project management/Customer Success Domain.
- Demonstrated project management skills, especially in client onboarding and implementation.
- Experience in B2B software products is preferred.
- Ability to work well and thrive in a team environment.
- Excellent command of MS Office or equivalent suite, especially Excel/Spreadsheets.
- Proactive and hardworking attitude.
- Willingness to travel to client locations during project implementation if required.

**Schedule**:

- Fixed shift (Onsite)
- Job Location: Gurgaon (Monday to Friday )
(Morning shift)

**Ability to commute/relocate**:
Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**To apply, please submit your resume, and cover letter, and Fill out the form below mention link**

**Salary**: ₹337,592.41 - ₹800,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Morning shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

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