Customer Success Associate
7 days ago
Zyla Health is India’s **highest-rated personalized care management platform** focused on improving **health outcomes**. Zyla enables care at scale for insurers and employers through its **human-assisted AI** on the **24*7 conversational Zyla app (**consistently **rated** **4.7+)**. Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, and Godrej. Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.
**Responsibilities**:
- Customer Facing: Provide the best user experience for our customers and be their primary point of contact.
- Primarily responsible for initiating, managing, and maintaining strong relationships and building client engagement with all stakeholders at the client end in a structured manner.
- Document customer requirements, and understand the nuances of their work processes, the pain points, and resulting needs.
- Seamlessly onboard and set up new customers to accustom to the Zyla product - operations, reporting, escalations/raising tickets etc.
- Hold Zyla product demonstrations for prospective corporate partners.
- Aid in product design and product development.
- Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions.
- Look into customer engagement and ensure improvement on key success metrics and factors such as increasing product adoption, increasing Net Promoter Score (NPS), reducing churn and thereby increasing renewals.
- Interpret customer insights with the Sales team to drive changes in the product and act as the voice of the customer for the Product team.
**Offer**:
- Opportunity to directly work on a very innovative product that has a big societal impact.
- Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus.
- An open setup where you can innovate every day.
- A home-like office with home-like perks :)
Pay: ₹300,000.00 - ₹350,000.00 per year
Schedule:
- Rotational shift
Application Question(s):
- What is your current/last CTC?
- What is your Notice Period?
**Experience**:
- Customer Success: 1 year (preferred)
Work Location: In person
-
Customer Success Associate
3 weeks ago
Gurugram, Haryana, India Infosec Ventures Full time**Sr. Associate / Associate - Customer Success** **Who are we looking for?** and generating focused insights. **Experience**: **Min. 1-3 Years of work experience as Associate Customer Success** **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in...
-
Customer Success Associate
5 days ago
Gurugram, Haryana, India Infosec Ventures Full time**Sr. Associate / Associate - Customer Success** **Who are we looking for?** **Experience**: **Min. 0-3 Years of work experience as Associate Customer Success** **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in engineering, Operations...
-
Customer Success Associate
3 weeks ago
Gurugram, Haryana, India Salt Attire Full timeCustomer Success Associate - SALT Attire Location: Gurgaon Role & Responsibilities/Key Skills: - Handling day to day Customer Queries - Address the customer queries and provide solutions within the TAT (Turnaround time) - Manage external queries for Sourcing. - Maintain the list of items sourced, co-ordinate with the relevant teams for delivery and pickup...
-
Customer Success Operations Associate
1 week ago
Gurugram, Haryana, India Integral Ad Science Full timeIAS is looking for a Customer Success Associate to join our team in Gurugram. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Customer Success Associate will partner with Customer Success Managers, Sales and Support to successfully retain and grow existing clients across the globe. The...
-
Cisco Customer Success Associate
2 weeks ago
Gurugram, Haryana, India Insight Enterprises, Inc. Full time**Requisition Number**: **92501** **Be a part of the future** Cloud and XaaS solutions are leading IT industry growth and require a new client engagement model spanning marketing, sales, services and client success. Do you have what it takes to be part of a new high-performance team that is focused on helping our clients adopt Insight’s leading solutions...
-
Associate, Member Success
1 week ago
Gurugram, Haryana, India Gerson Lehrman Group Full timeMember Success Associates are responsible for delivering **exceptional customer support** for and managing relationships with GLG’s Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top professionals. This is a fast-paced customer service position in which Associates...
-
Customer Success Associate
3 days ago
gurugram, India Inventionyard Full timeInventionyard Customer Success Associates (Voice Process) Company: Flipkart Campaign Type: Domestic Total Number of Openings: 100+ Mode of Work : Work from Office Location : Gurgaon Skills Required: Decent Communication skills required in English The candidate should have customer-handling skills Qualification: ...
-
Associate, Member Success
1 week ago
Gurugram, Haryana, India Gerson Lehrman Group Full timeMember Solutions Associates are responsible for delivering **exceptional customer support** for and managing relationships with GLG’s Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top professionals. This is a fast-paced customer service position in which...
-
Cloud Success Associate
3 weeks ago
Gurugram, Haryana, India Insight Enterprises, Inc. Full time**Requisition Number**: **92502** **Position Overview** As a Cloud Success Associate, you will play a key role by being the “voice of the customer” as they adopt XaaS solutions. You will be involved in various activities to ensure your portfolio of clients are achieving their business outcomes by successfully adopting and expanding their use of cloud...
-
Cloud Success Associate
2 days ago
Gurugram, Haryana, India Insight Enterprises, Inc. Full time**Requisition Number**: **92503** **Position Overview** As a Cloud Success Associate, you will play a key role by being the “voice of the customer” as they adopt XaaS solutions. You will be involved in various activities to ensure your portfolio of clients are achieving their business outcomes by successfully adopting and expanding their use of cloud...
-
Associate Director
1 week ago
gurugram, India Cuemath Full timeAbout the Company Founded in 2013 by Manan Khurma, Cuemath is a leading ed-tech company focused on math learning for K-12 students. Our mission is to make the world's children great at math and create invincible problem-solvers who will go on to solve humanity's greatest problems. We are driven by the vision of nurturing #1BillionMathMinds globally. Cuemath...
-
Customer Success Intern
1 week ago
Gurugram, Haryana, India Procol Tech Full timeProcol is India's fastest-growing procurement technology company. **Hiring Customer Success Intern** - At Procol we are looking for Customer Success, to support our clients and users at every stage. This is a key team role, where you will play a critical part in ensuring that the clients are on-boarded smoothly and understand the product features. The...
-
Customer Success Executive
2 days ago
Gurugram, Haryana, India Fretron Private Limited Full time**About**: Fretron, India's #1 cloud-based collaborative Transport Management System, was founded in 2017 with a mission to revolutionize the logistics ecosystem by taking freight online. Our platform addresses complex challenges faced by the industry, connecting Shippers, Logistic Service Providers, and Fleet Owners to enable a simpler, more efficient, and...
-
Flipkart Operations Customer Success Associate
2 months ago
Gurgaon, Gurugram, Haryana, India Hemocean outsourcing Full timeCustomer Service Associates Job Location: Gurgaon (WFO) Education Qualification: Graduates/Undergraduates Work Experience: Experienced and freshers both can apply **Job Type**: Fresher **Salary**: ₹150,000.00 - ₹200,000.00 per year **Benefits**: - Commuter assistance - Paid time off Schedule: - Rotational shift Supplemental pay types: -...
-
Client Success Operations Associate
5 days ago
Gurugram, Haryana, India Gartner Full time**Description**: **About the role**: The Client Success Operations associate focuses on a specific set of strategic and tactical activities in support of Client Success Partners globally. This role involves working closely with cross-functional teams to ensure optimal execution of Sponsorship package deliverables. **What you will do**: - Work in...
-
Customer Success Executive
1 week ago
Gurugram, Haryana, India Campus 365 Edunet Pvt. Ltd. Full time**Travel Requirements**: Open to travel **Location**: Gurgaon, Udyog Vihar **Salary Budget**: 1.5 - 3.5 LPA **About Campus 365**: Campus 365 is a fast-growing EdTech company. Our world-class student administration and school management platform have transformed the way education institutions manage learning, administration and gain valuable insights that...
-
Customer Success Associate
3 months ago
Gurugram, India Snaphunt Full timeThe OfferWork in a company with a solid track record of performanceWork alongside & learn from best in class talentFlexible working optionsThe Job You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.Partnering with the sales team...
-
Customer Success Associate
3 days ago
gurugram, India Snaphunt Full timeThe Offer Work in a company with a solid track record of performance Work alongside & learn from best in class talent Flexible working options The Job You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge. Partnering with the...
-
Customer Success Associate
4 weeks ago
Gurugram, India Snaphunt Full timeThe OfferWork in a company with a solid track record of performanceWork alongside & learn from best in class talentFlexible working optionsThe Job You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.Partnering with the sales team...
-
Associate, Member Success
1 month ago
Gurugram, India GLG Full timeGLG is seeking candidates for a Member Solutions (Associate/Sr Associate) position in Gurgaon. Member Solutions Associates are responsible for delivering exceptional customer support for and managing relationships with GLG’s Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector...