Customer Success Associate

5 months ago

Gurugram Haryana, India ZYLA Health Full time

Zyla Health is India’s **highest-rated personalized care management platform** focused on improving **health outcomes**. Zyla enables care at scale for insurers and employers through its **human-assisted AI** on the **24*7 conversational Zyla app (**consistently **rated** **4.7+)**. Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, and Godrej. Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.

**Responsibilities**:

- Customer Facing: Provide the best user experience for our customers and be their primary point of contact.
- Primarily responsible for initiating, managing, and maintaining strong relationships and building client engagement with all stakeholders at the client end in a structured manner.
- Document customer requirements, and understand the nuances of their work processes, the pain points, and resulting needs.
- Seamlessly onboard and set up new customers to accustom to the Zyla product - operations, reporting, escalations/raising tickets etc.
- Hold Zyla product demonstrations for prospective corporate partners.
- Aid in product design and product development.
- Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions.
- Look into customer engagement and ensure improvement on key success metrics and factors such as increasing product adoption, increasing Net Promoter Score (NPS), reducing churn and thereby increasing renewals.
- Interpret customer insights with the Sales team to drive changes in the product and act as the voice of the customer for the Product team.

**Offer**:

- Opportunity to directly work on a very innovative product that has a big societal impact.
- Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus.
- An open setup where you can innovate every day.
- A home-like office with home-like perks :)

Pay: ₹300,000.00 - ₹350,000.00 per year

Schedule:

- Rotational shift

Application Question(s):

- What is your current/last CTC?
- What is your Notice Period?

**Experience**:

- Customer Success: 1 year (preferred)

Work Location: In person

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