Product Support

6 months ago

Pune Maharashtra, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
0%
**Product Support - Credit Risk and Market Risk : 7+ Years : Pune : APAC & EMEA Shifts**

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

FIS® Enterprise Risk Suite (formerly Adaptiv) solutions for the front office help investment banks and broker-dealers quickly and accurately calculate XVA and initial margin, as well as addressing their market data risk.

**What you will be doing**:

- Provides in-depth product support to FIS clients by resolving incoming inquiries.
- Resolves customer concerns raised during installation, operation or maintenance of product suite.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Works closely with Developers, Business Analysts and other Subject Matter Experts to triage and resolve functional and technical issues.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

**What you Bring**:

- A Master degree in Management, computer science or other related discipline or the equivalent combination of education, training, or work experience. - 7+ years of experience & Good knowledge into Credit Risk and Market Risk products.
- Good knowledge of Probability Of Default (PD), Loss Given Default (LGD), Exposure at Default (ED), X-Value Adjustment (XVA), Credit Valuation Adjustment (CVA), Debt Value Adjustment (DVA) etc. Working of Foreign Exchange (FX), Swaps, Bonds etc.
- Experience with SQL and MQ Series is a plus.
- Knowledge of SDLC.
- Knowledge of standards relevant to the software industry, e.g., ISO, CMM, Six Sigma
- Extensive experience of Client relations.
- Proven best in class client support experience.

**What we offer you**:
At FIS, you can learn, grow and make an impact in your career.
- Extensive Health Benefits Program along with the Family Protection Plan.
- Best-in-class career mobility options across the globe.
- Award-winning learning offerings for career development.
- Adaptable home - office work model.
- Opportunity to work with global teams and clients.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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