Product Support

6 months ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**:
This is a part of our Card Pro Team.

**What you will be doing**:

- Provides in-depth product support to FIS clients by resolving incoming inquiries.
- Documents customer information and recurring technical issues to support product quality programs and product development.

**What you will bring**:

- Preferably experience with (entry level technical support) 1-2yrs experience
- Ticket system experience
- Documenting client info - caller, issue, actions to be taken
- Troubleshooting experience, basic technical exp
- Time management skills, ensuring SLA is met, ability to prioritize tasks
- Self-starter, work independently but also is a team player
- Good oral/written communication
- Add on/good to have: Prior finance/bank experience, handling batch processing errors

**What we offer you**
- An exciting opportunity be a part of World’s Leading FinTech Product MNC
- To be a part of vibrant team and to build up a career on core banking/payments domain
- Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- Time to support charities and give back in your community
- Valuable internal opportunities to showcase your talent on Fine Arts/Sports/Fitness etc.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Digital Product Strategist

    2 weeks ago

    Pune, Maharashtra, India Product-based MNC Full time

    Role OverviewThe company is seeking a strategic leader to support the Director of Product with content acquisition, delivery, quality, and growth via airline web connections.

  • Digital Product Strategist

    2 weeks ago

    Pune, Maharashtra, India Product-based MNC Full time

    About the Role:We are seeking a Digital Product Strategist to support our Director of Product in driving content acquisition, delivery, quality, and growth via airline web connections. As a strategic leader at TripStack, you will be responsible for overseeing the technical integration of airline web connections and forging a strong understanding of airline...

  • Implementation & Support

    2 days ago

    Pune, India Product Dossier Solutions Full time

    **Experience**: - 1+ years**: **Location**: - Pune (Work from Office)**: **Education**: - B.E/B.Tech, MCA,BCA, MBA-IT/Project Management**: **Duties and Responsibilities**: - Ability to communicate effectively with international team members and clients. - Ability to effectively and quickly understand business processes and understand how technology...

  • Product-based MNC | Product Manager

    2 weeks ago

    pune, India Product-based MNC Full time

    Note:Experience in the Airline domain along with NDC & Virtual interlining is mandatory.The RoleAs a strategic leader at TripStack, your primary responsibility will be to support the Director of Product with content acquisition, delivery, quality and growth via airline web connections.Desired Skills And Experience5+ years of well-rounded travel industry...

  • Production Support

    6 months ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor's Degree **Travel Percentage**: 0% **4 to 6 Year -Production Support (AWS Fundamentals, Terraform, Change & Release Management) Pune Location, 24*7 Shift** **About this team**: **What you will be doing**: - Providing support on...

  • Hawaii Tech Support | Helpdesk Engineer

    2 weeks ago

    pune, India Hawaii Tech Support Full time

    Company Overview: Hawaii Tech Support, established in 2004, is an IT Partner committed to empowering Hawaii’s economy with reliable and secure IT solutions. Certified as a Microsoft Small Business Specialist, we value trust, helpfulness, and compassion in our client partnerships.Position Summary: We are looking for a proactive Helpdesk Engineer to deliver...

  • Production Support

    7 months ago

    Pune, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% **2 to 6 Yrs - Production Support for Pune -24/7 Support on rotational basis** **About this team**: You will be part of the GDS/ASP Operations team, who is working within Hosting and Managed...

  • Production Support

    7 months ago

    Pune, India Jobs for Humanity Full time

    Company Description Company Name: FIS Global **Job Description**: **Position Type**: Full-time **Type of Hire**: Experienced (relevant combination of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% **Production Support for Pune - 24/7 Support on Rotational Basis (2 to 6 Years Experience)** **About this...

  • Product manager

    2 weeks ago

    Pune, India Product-based MNC Full time

    Note: Experience in the Airline domain along with NDC & Virtual interlining is mandatory. The Role As a strategic leader at Trip Stack, your primary responsibility will be to support the Director of Product with content acquisition, delivery, quality and growth via airline web connections. Desired Skills And Experience 5+ years of well-rounded...

  • Production Support

    4 days ago

    Pune, India Vega Intellisoft Full time

    PL/SQL Exp is the Must - Pune Location - 6 Lpa Max - ? Ready to work in Production support & EIM jobs monitoring activities in shifts. - ? Must have good knowledge in SQL queries and PL/SQL Programming. - ? Must have good problem solving & debugging analytical skills. - ? Preference will be given to Siebel CRM EIM experienced. - " - Key Skills: - PL/SQL Exp...

  • Product manager

    2 weeks ago

    Pune, India Product-based MNC Full time

    Note:Experience in the Airline domain along with NDC & Virtual interlining is mandatory.The RoleAs a strategic leader at Trip Stack, your primary responsibility will be to support the Director of Product with content acquisition, delivery, quality and growth via airline web connections.Desired Skills And Experience5+ years of well-rounded travel industry...

  • Product Manager

    2 weeks ago

    Pune, India Product-based MNC Full time

    Note:Experience in the Airline domain along with NDC & Virtual interlining is mandatory.The RoleAs a strategic leader at TripStack, your primary responsibility will be to support the Director of Product with content acquisition, delivery, quality and growth via airline web connections.Desired Skills And Experience5+ years of well-rounded travel industry...

  • Product Manager

    2 weeks ago

    Pune, India Product-based MNC Full time

    Note: Experience in the Airline domain along with NDC & Virtual interlining is mandatory. The Role As a strategic leader at TripStack, your primary responsibility will be to support the Director of Product with content acquisition, delivery, quality and growth via airline web connections. Desired Skills And Experience 5+ years of well-rounded...

  • Product Manager

    2 weeks ago

    Pune, India Product-based MNC Full time

    Note:Experience in the Airline domain along with NDC & Virtual interlining is mandatory.The RoleAs a strategic leader at TripStack, your primary responsibility will be to support the Director of Product with content acquisition, delivery, quality and growth via airline web connections.Desired Skills And Experience5+ years of well-rounded travel industry...

  • Product Manager

    2 weeks ago

    Pune, India Product-based MNC Full time

    Note:Experience in the Airline domain along with NDC & Virtual interlining is mandatory.The RoleAs a strategic leader at TripStack, your primary responsibility will be to support the Director of Product with content acquisition, delivery, quality and growth via airline web connections.Desired Skills And Experience5+ years of well-rounded travel industry...

  • Product Manager

    2 weeks ago

    Pune, India Product-based MNC Full time

    Note: Experience in the Airline domain along with NDC & Virtual interlining is mandatory. The Role As a strategic leader at TripStack, your primary responsibility will be to support the Director of Product with content acquisition, delivery, quality and growth via airline web connections. Desired Skills And Experience 5+ years of well-rounded travel...

  • Production Support

    3 months ago

    Pune, Maharashtra, India Deutsche Bank Full time

    **Production Support**: **Job ID**:R0331627**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-10-04**Location**:Pune**Position Overview**: **Job Title - **Production Support Engineer, AVP** **Location - Pune, India** **Role Description** - Ability to support the incident management, problem management adhering to ITIL and DB standard...

  • Production Support

    3 months ago

    Pune, Maharashtra, India Deutsche Bank Full time

    **Production Support**: **Job ID**:R0355244**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-10-03**Location**:Pune**Position Overview**: **Job Title - **Production Support Engineer, Associate** **Location - Pune, India** **Role Description** - Support the resolution of incidents and problems within the team. Assist with the...

  • Product Support Expert

    4 weeks ago

    Pune, Maharashtra, India Truein Full time

    Job Title: Product Support ExpertWe are seeking a highly skilled and experienced Product Support Expert to join our team at Truein, a fast-growing B2B SaaS product company. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in technical support.About the Role:The Product...

  • Product Support Lead

    3 months ago

    Pune, India Truein Full time

    Job Title: Product Support LeadLocation: Baner, PuneAbout Us:Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us.At Truein, we are on a mission to bring...