Hawaii Tech Support | Helpdesk Engineer

2 days ago


pune, India Hawaii Tech Support Full time

Company Overview: Hawaii Tech Support, established in 2004, is an IT Partner committed to empowering Hawaii’s economy with reliable and secure IT solutions. Certified as a Microsoft Small Business Specialist, we value trust, helpfulness, and compassion in our client partnerships.


Position Summary: We are looking for a proactive Helpdesk Engineer to deliver first-line technical support for hardware, software, cloud applications, and networks. This is a remote, work-from-home position, open to candidates based in Pune. The role requires working in graveyard shifts to align with client needs. Candidates must be open to late-night working hours.


Key Responsibilities

  • Provide technical support via phone, email, or chat.
  • Diagnose and resolve hardware, software, and network issues.
  • Manage IT support tickets, ensuring timely resolution.
  • Install, configure, and update systems and applications.
  • Maintain technical documentation and user guides.
  • Set up new users and manage permissions.
  • Educate users on best practices to improve productivity.
  • Perform basic network administration tasks.
  • Support IT infrastructure upgrades and technology rollouts.
  • Conduct routine checks to ensure the integrity, security, and performance of IT systems.  


Required Skills & Qualifications

  • Experience as a Helpdesk Engineer or similar role.
  • Proficient in Windows and macOS operating systems.
  • Knowledge of networking (DNS, DHCP, TCP/IP).
  • Familiarity with RMM tools.
  • Expertise in Microsoft 365 administration and troubleshooting.
  • Basic understanding of cybersecurity principles.
  • Experience with remote desktop applications and helpdesk software.
  • Certifications like CompTIA A+, Security+, or MCP are advantageous.
  • Excellent communication and multitasking skills.


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