Helpdesk Engineer
3 weeks ago
Company Overview: Hawaii Tech Support, established in 2004, is an IT Partner committed to empowering Hawaii’s economy with reliable and secure IT solutions. Certified as a Microsoft Small Business Specialist, we value trust, helpfulness, and compassion in our client partnerships.
Position Summary: We are looking for a proactive Helpdesk Engineer to deliver first-line technical support for hardware, software, cloud applications, and networks. This is a remote, work-from-home position, open to candidates based in Pune. The role requires working in graveyard shifts to align with client needs. Candidates must be open to late-night working hours.
Key Responsibilities
- Provide technical support via phone, email, or chat.
- Diagnose and resolve hardware, software, and network issues.
- Manage IT support tickets, ensuring timely resolution.
- Install, configure, and update systems and applications.
- Maintain technical documentation and user guides.
- Set up new users and manage permissions.
- Educate users on best practices to improve productivity.
- Perform basic network administration tasks.
- Support IT infrastructure upgrades and technology rollouts.
- Conduct routine checks to ensure the integrity, security, and performance of IT systems.
Required Skills & Qualifications
- Experience as a Helpdesk Engineer or similar role.
- Proficient in Windows and macOS operating systems.
- Knowledge of networking (DNS, DHCP, TCP/IP).
- Familiarity with RMM tools.
- Expertise in Microsoft 365 administration and troubleshooting.
- Basic understanding of cybersecurity principles.
- Experience with remote desktop applications and helpdesk software.
- Certifications like CompTIA A+, Security+, or MCP are advantageous.
- Excellent communication and multitasking skills.
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