Geminus Tech | Technical Support Engineer | pune
2 months ago
Job Description: Tier 1 Support Engineer/Lead
Key responsibilities:
Continuous 24/7 tickets monitoring and alerting
Logging production errors in the company’s ticketing system
Investigating and analyzing production issues
Notifying customers as necessary
Restoring the system to an operational state when applicable, gathering data for Tier 2/R&D, and creating data correction processes
Informing the project team of necessary changes to address and resolve the error, if applicable
Engaging Tier 2 support when needed
Generating weekly and monthly ticket reports
Requirements
Qualifications:
Bachelor's degree in Information Systems, Industrial Management, Computer Science, or relevant experience.
Required: 2 to 7 years of experience with Linux (Windows experience is a plus).
Required: 2 to 7 years of experience with SQL/NoSQL databases.
Required: Proficiency in diagnosing and resolving basic technical issues.
Required: Fluent in both spoken and written English.
Required: Willingness to work shifts, including one weekend per month (24/7 shifts).
Required: Exceptional communication skills.
Required: Customer-focused and able to remain calm under pressure.
Preferred: Proven experience as a Support Engineer or in a similar customer support role.
Preferred: Proven experience with Java programming.
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