Production Support

7 months ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Associate's Degree
**Travel Percentage**:
0%
**2 to 6 Yrs - Production Support for Pune -24/7 Support on rotational basis**

**About this team**:
You will be part of the GDS/ASP Operations team, who is working within Hosting and Managed Services.

**What you will be doing**:

- Provides technical support activities for a software production processing environment.
- Detects, diagnoses and reports related problems.
- Provides consultation to internal users with regard to software capabilities and use.
- Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
- Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
- Assists development teams in requirements definition, system design and delivery of projects.
- Verifies technical specifications for development projects.
- Acts as project liaison/Services Delivery advocate on projects.
- Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
- Conducts production support validations/certifications and accepts turnover from development.

**What you bring**:

- Looking for an expertise in IBM I -series (AS400) with 2 to 5 years of experience.
- Should have experience on Window, Linux, and Global support AS400 Platform.
- Produce engineering and technical standards of AS400 Platform.
- Hand on experience looking on support AS400 User management for Clients.
- Understanding of Data restore in AS400, perform data restoration from the TAPE drive as per the requirements.
- Team player with good communication skill, and Comfortable in working rotational shifts.

**What we offer you**:

- An exciting opportunity be a part of **World’s Leading FinTech Product MNC**:

- A range of benefits designed to help support your lifestyle and well being.
- A multi-faceted job with a broad spectrum of responsibilities
- A modern international work environment and a dedicated and innovative team

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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