Production Support Executive
5 months ago
We are hiring for Product Support Engineer
Exp: 4+ Years
Position: Permanent
Location: Pune (WFO)
Qualification : BE/B.tech (CS,IT), ME/M.tech (CS,IT), BSC-IT, BCA, MCA
- Install, configure, and integrate products in customer’s servers.
- Lead the product integration effort by understanding the customer’s product and participating in design/integration discussions.
- Collaborate with customers (for technical support) and internal teams to ensure a seamless integration experience with high level customer satisfaction
- Reproduce and report product issues to the Engineering team using internal bug tracking tools.
- Generate, follow and execute instructions to run, monitor, troubleshoot and upgrade our system to ensure optimal performance.
Skills required:
- Good working experience of Linux/Unix & Windows, and clear understanding of Data Center, OS and Storage concepts
- Must have understanding of database concepts like Clustering, Replication and NOSQL Concepts and ability to use DB tools.
- Internet Technologies: Virtualization, DNS, Web and Application Servers like Tomcat, WebLogic
- Basic understanding of the mobile technologies and concepts of PlayStore/AppStore.
- Must have knowledge on IT security, Antivirus, Firewall, Networking, Server support.
- Able to use MS-Office and Ticketing tools
- Should be ready to work for extended shifts and travelling to client site, if needed.
- Analytical mindset and ability to work in pressure.
- Good customer management skills bundled with good communication skills
**Salary**: ₹1,000,000.00 - ₹2,000,000.00 per year
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
Day range:
- Monday to Friday
Shift:
- Day shift
**Experience**:
- Linux: 4 years (required)
Work Location: In person
**Speak with the employer**
+91 7276122228
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