Production Support

6 days ago

Navi Mumbai Maharashtra, India IDFC FIRST Bank Full time

**Role/ Job Title**:
Production Support

**Function/ Department**:
Information Technology

**Job Purpose**:
**Primary Responsibilities**:
Co-ordinate with relevant stakeholders and vendor systems / products.

Design production support procedures, policies, and documentation.

Establish the root causes of production errors and escalate serious concerns.

Manage code migration across environments to ensure continued and synchronized functionality.

Create a monitoring plan for continuous development and upgradation.

Knowledge in Application/product Implementation, deployment, Version maintenance, Release Management & Change Management, Testing (Application, Performance, Penetration, Smoke, Sanity, Regression).

Provide end-to-end production support on IT Applications, Integrations, and mobile apps.

In-Depth knowledge on both functional and technical areas of core products, its life cycle, processing & implementations.

**Secondary Responsibilities**:
Total experience of 2 to 5 years in Banking. Minimum experience of 2 years in implementing/ Production support and delivery products solutions and processing.

Preferred qualifications.

Good Retail banking and corporate banking functional knowledge will be preferred.

Should have good experience of TCS Bancs

Should have worked in at least one core banking product.

Functional & Technical Knowledge of CBS Liability / Payments Module is must.

Must have good analytical skills and debugging skills.

Should have knowledge of PL/SQL, COBOL, Unix, and Java.

Should be able to think logically and provide solutions from IT perspective.

Motivated, disciplined, and able to work in team environment.

Ability to deal with and communicate with all levels.

Should be ready to work 24 X 7

Knowledge in Application/product Implementation, deployment, Version maintenance, Release Management & Change Management, Testing (Application, Performance, Penetration, Smoke, Sanity, Regression).

**Educational Qualification (Fulltime)**:
Bachelor of Technology (B.Tech) / Bachelor of Science (B.Sc) / Master of Science (M.Sc) /Master of Technology (M.Tech) / Bachelor of Computer Applications (BCA) / Master of Computer Applications (MCA)

**Experience**:
2 to 5 years of experience in production support.

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