Production Support

3 days ago


Navi Mumbai, India IDFC FIRST Bank Full time

**Job Purpose**:
IDFC First Bank is looking for Salesforce Production Support Analyst who loves complex challenges and is efficient problem solver.

**Roles & Responsibilities**:

- Provides production user support for the Salesforce system in Admin Role
- Experienced and has strong familiarity with Lightening, Reports, Workflows and Security.
- Experience with integration between various systems, platforms and data migration (Data loader and Workbench).
- Tracks and responds to inquiries, problems and request for information.
- Track, monitor and resolve production tickets on timely manner within SLA.
- Identifies problem causes and provides resolution or escalation.
- Salesforce admin responsibilities such as data migration or manipulation.
- Knowledge of APEX and SOQL although advance coding skills not required.
- Ability to read, analyse logs and pinpoint the issue.
- Raise Case with Salesforce in case of issues with Salesforce.


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