Associate - Customer Success

5 months ago


Bengaluru, India Goodera Full time

Customer Success - Associate
Bangalore, Volunteering - India

**About Goodera**
Goodera is an employee volunteering, and management company that enables corporations, foundations, governments, non-profits, and employees across 100+ countries. Goodera empowers companies to provide engaging and impactful volunteering experiences to their employees globally and achieve volunteering goals.
- Work with the product team to coordinate activities related to the integration of the platform with existing client infrastructure.
- Client program management - dedicated Client liaison, platform listing, campaign planning for event execution, and collateral design
- Develop and manage a client portfolio
- Writing compelling content for activities and list them on our platform to help drive interest and impact.
- Analyse customer data to improve customer experience.
- Hold product demonstrations/trainings for customers.
- Improve onboarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.

**Expertise and Qualifications**
- 1 -2 years of content writing experience
- 2 years of SaaS products/systems and processes working knowledge
- High computer literacy and ability to learn new software.
- Excellent communication and interpersonal skills
- Attention to detail while working with multiple stakeholders and diverse teams.
- Experience in report creation/data visualization - basic graphs and charts with insights
- Ability to establish and achieve milestones.
- Deep understanding of customer concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed

**Job Types**: Full-time, Permanent

**Salary**: ₹500,000.00 - ₹700,000.00 per year

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 9805784684



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