Kam - Service

6 months ago


Mumbai Maharashtra, India Mahindra & Mahindra Ltd Full time

**Responsibilities & Key Deliverables**
- To manage good relationship with MKA customers.To resolve issues within TAT.To establish perfomance of vehicle among MKA customers.To analyse the technical complaints of the vehicle in the field.Coordinate to rectify defects in vehicles / overhaul aggregates with other zone/ dealer.Feed back on companys Service.Warranty/ Goodwill request to raise in specifc product concerns.Product issues to highlight to reporting manager if specific to perticular customer.Ensuring uptime gauranty.Fixed cycle visit to MKA with data on vehicle performance, B/D Analysis.Training to fleet manager and driver training.Arranging service check up camp.Update to customers on Policy change or current service policy.Update on new initative of the company like Mcover, Mashery, RECON etc.Update on new /upcoming product range to the customer

**Preferred Industries**

**Education Qualification**
- Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

**General Experience**
- BE - 3- 8 yrs, DME - 4 to 12yrs

**Critical Experience**

**Mahindra Leadership Competencies**
- Strategic Business Orientation_Business Perspective
- Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
- Strategic Business Orientation_Strategic Foresight
- Strategic Business Orientation_Global mind-set
- Leadership through Sustainability_Strategize around,Sustainability Drivers
- Leadership through Sustainability_Frugal mind set
- Leadership through Sustainability_Stakeholder focus
- Leadership through Sustainability_Triple Bottom Line Sensitivity
- Customer Focus_Customer Sensitivity
- Customer Focus_Customer Delight
- Customer Focus_Service Orientation
- Innovation Led Transformation _Idea Orientation
- Innovation Led Transformation _Change catalyst
- Innovation Led Transformation _Risk Taking with Responsibility
- Result Orientation with Execution Excellence_Effective Project Management
- Result Orientation with Execution Excellence_Passion for Quality
- Result Orientation with Execution Excellence_Accountability for results
- Result Orientation with Execution Excellence_Agility with discipline
- Leveraging Human Capital_Exponential synergy
- Leveraging Human Capital_Team development
- Leveraging Human Capital_Entrepreneurial engagement
- Leveraging Human Capital_Appreciating diversity
- Weaving Passion and Energy at Work_Being Passionate about work
- Weaving Passion and Energy at Work_Working without Barriers
- Weaving Passion and Energy at Work_Blending Fun with work
- Weaving Passion and Energy at Work_Learning from Failures
- **System Generated Core Skills**
- Consumer Focus
- Product Knowledge & Application
- Service Planning
- **System Generated Secondary Skills**
- Capability Building
- Spare Parts Management
- Warranty Management
- Service Quality
- **Job Segment**:Engineer, Engineering



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