Key Accounts Manager

4 months ago

Navi Mumbai, India Reliance Industries Limited Full time

The Key Accounts Manager (KAM) maintains & expands relationships with strategically important large fleet customers, corporates& explore opportunities for HSD Sales through TC-program in the state. KAM is responsible for achieving sales of HSD through the TC Fleet Card in the assigned territory/state.

Job Accountabilities:

Key Account Manager is primarily responsible to

Maintain and expands relationships with strategically important large customers, corporates and other opportunities in the given geography.

KAM (Fleets) is responsible for driving and achieving sales of HSD through the TC Fleet Card in the assigned territory/state.

KAM is a lead generator and ensures management key accounts and provides / develops appropriate solution in co-ordination with HO to retain the high value customersby managing his needs and expectations.

Product Management :

Will help in successful implementation of laid process at Trans-connect process at ROs and Trans-connect Centres.

Will be responsible for consistently delivering of all TC value propositions/products/services (with particular emphasis to Trans-Manager features and benefits/usage) to TC customers.

Will continuously assess TC loyalty program of RIL Vis a competition and provide feedback to his supervisor for retaining customers.

1. Coordinate the involvement of channel partners, state team and HO Track in order to meet sales performance objectives and customers expectations.

2. Analyse sales performance metrics of the territory and ensure that customer acquisition / activation are achieved with state / territory targets.

3. Identify opportunities and weaknesses within the territory and make proposals to create value.

4. Proactively understand, assess, clarify and validate customer needs on an ongoing basis.

5. Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

6. Lead training of channel partners, TCAs in TC processes.

7. Work closely to implement successful marketing campaigns that maximize Trans-Connects visibility with fleet customers, drivers and other opinion makers at TCCs and ROs.

8. Continuously evaluate research and inform regarding competition fleet programs and schemes.

Knowledge and Skills :

Sales Planning and management, Channel Management, Negotiations, Persuasion, Prospecting skills, Research, identification of customer needs and challenges, market Knowledge, Motivation for Channel partners

Key Attributes (Experience and Qualifications).

Education: Post Graduate MBA.

4 to 10 years relevant sales, direct /channel management experience in automotive industry such CV sales, Tyres, Lubes, CV finance industry

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