Customer Service Executive- Banking Services

6 months ago

Hyderabad, India HSBC Full time

-Job description

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer service executive.

**In this role, you will**:

- Operations employs more than 30,000 colleagues in 53 countries and territories around the world. It is one of three functions within Digital Business Services (DBS).
- Operations manages change, helping HSBC deliver products and services in ways that are Simpler, Better, Faster for our customers. Each year, the team manages about 1.7 trillion transactions and around 380 payments every second for customers.
- Banking Services Business Service within DBS - Operations provides end to end banking services to support the RBWM lines of business across various regions. Banking Services is amongst the most seasoned Business Service team in Hyderabad with a headcount of circa 300. The primary purpose of this department is Account Opening and Account Servicing for RBWM customers.
- The role is based in DBS - Operations Centres in Hyderabad and the job holder is responsible to deliver excellent end to end customer service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism of response, when processing instructions which is received either written or over the telephone.
- To handle all the requests and queries as per the business standards and to provide resolution within agreed timescales and in accordance with the Bank’s procedures.
- Ensure that the productivity & quality levels are achieved as per the standards set for the process.
- Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
- To provide a high quality service to internal and external customers and demonstrate ways to improve customer service & increase productivity
- Acquire and update knowledge on procedures related to relevant process
- Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks
- Proactively identify issues, if any, and escalate to the Line/Management team
- Resolve customer complaints and complex enquiries/problem situations.
- Provide polite, friendly and personalised enquiry and information service to internal/external customers.

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