Customer Service Executive

2 months ago

Hyderabad Telangana, India HSBC Full time

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of** **Customer Service Executive - Voice**

**Business: Wealth and Personal Banking - **Insurance**

**Principal responsibilities**
- Acquire and update knowledge on procedures related to relevant process.
- Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
- Instructions/requests to be correctly interpreted understood and implemented.
- To continually consider the FCA’s principle of ‘Treating Customers Fairly’ (TCF), by considering fairness in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling.
- Ensure that the process related procedures are implemented as per the process manuals.
- Ensure that the customer issues / problems are effectively investigated and resolved.
- Acquire and update knowledge on procedures related to the process assigned to.
- Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
- All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely** **manner.
Requirements
- Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.
- Ability to speak and understand English fluently as the process requires to interact with customers over a phone.
- Good conversational skills to engage customer.
- Ability to learn quickly and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Minimum, basic computer knowledge.
- Flexibility to work shifts.
- Ability to build rapport with and relate to a wide range of people.
- Ability to maintain focus while working with voluminous data.
- Ability to multi task.

**What additional skills will be good to have?**
- Prior working experience in UK and Singapore region is desirable.
- Employees must meet performance and behavioral standards as defined in the policy.
- Application form should be submitted along with the current CV.
- The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.
- Right to work is required. Local employment rulings and restrictions will apply.

**You’ll achieve more when you join HSBC.**

**Issued by HSBC Electronic Data Processing (India) Private LTD

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