Customer Service Executive Gsc’s

5 months ago

Hyderabad, India HSBC Full time

-Job description

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Customer Service Executive GSC’S.**

**In this role, you will**:

- Acquire and update knowledge on procedures related to relevant process.
- Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
- Work well independently, complete assigned tasks in the established timeframe as per the process benchmarks.
- Demonstrate ways to improve customer service, increase productivity.
- Proactively identify issues, if any, and escalate.
- Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
- Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
- Instructions/requests to be correctly interpreted understood and implemented.
- Participate in team meeting / team activities and work towards sustaining team spirit.
Requirements

**To be successful in this role, you should meet the following requirements**:

- Communication - the ability to communicate complex issues concisely.
- Analysis/strategy - the ability to analyze complex issues and identify / assess the long-term, strategic implications for the Bank and its customers.
- Excellent relationship management and influencing skills.
- Well-developed project management skills
- High degree of drive and motivation - to ensure delivery of objectives in a timely, efficient and effective manner.
- Commitment and contribution - to the overall team performance.
- Strong leader / positive role model.

**You’ll achieve more when you join HSBC.

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