Customer Support Representative
3 weeks ago
**Position Title: Virtual Patient Relationship Manager**
**Responsibilities**:
- Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns.
- Make outbound calls to gather feedback and follow-up with patients.
- Respond to emergency code announcements in a timely and professional manner.
- Maintain high levels of professionalism with patients while building strong relationships with each caller.
- Update patient data in the patient service database after each call.
- Maintain regular communication with the management team. Qualifications:
- Must be 18 years of age or older.
- A graduate or pursuing graduation.
- Excellent verbal and written communication skills in Gujarati, Hindi, and English.
- Ability to always remain professional and courteous with patients.
- Must be available to work during holidays and weekends.
**Other Information**:
- Current rotational shifts are between 7 am to 11 pm.
- As per requirement of process shift will be rotational 24*7.
- Rotational shift will be between 7 am to 8 pm for females.
- Each shift will be 9 hours (8 hours working and 1 hour break)
- Rotational week off.
- 4 weeks off in a month.
- Festival days are working, as people still get ill on holidays.
**Job Types**: Full-time, Permanent
**Salary**: ₹13,000.00 - ₹17,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Morning shift
- Rotational shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Gujarati (preferred)
- English (preferred)
**Speak with the employer**
+91 8949448915
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