![Esmsys Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
**Require Customer Service Representative for night shift**:
We are looking for **Customer Service Representative having 0-2 years of exp to** manage calls, customer service inquirers, etc,
**Main Activities**:
- Open and maintain customer records by updating account information in the backend
- Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests
- Resolve product or service problems by clarifying the customer's complaint / issues
- Prepares product or service reports by collecting and analysing customer information
- Contribute to team effort by accomplishing related results as required
- Manages the office and administration duties as per the Company policy
**What are we looking for**:
- Having Experience in international semi
- voice calling process.
- Excellent verbal communication skills in **English is a must**
- Knowledge / understanding of online user behaviour
- Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must
- Proficient in using MS Office Software mainly Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills
- Possess an ability to establish a report with customers, identify their concerns and needs and provide effective solutions in a timely manner
- **Shift timing will be of 9 hours between 6 PM to 6 AM**
**Offers**:
- Excellent compensation — well above the market average
- Extensive opportunities for growth and professional development thanks to our mentoring system
- Alternate Saturdays working according to roster
**Benefits**:
- Provident Fund
Schedule:
- Flexible shift
Work Location: One location
**Speak with the employer**
+91-XXXXXXXXXX
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