CRM Executive
3 months ago
Key Responsibilities:
1. CRM System Administration:
- Manage and maintain the CRM system, ensuring data accuracy and integrity.
- Troubleshoot issues and perform regular system updates.
2. Data Management:
- Import, export, and clean data to ensure quality and consistency.
- Develop and maintain data dashboards and reports.
3. Sales and Marketing Support:
- Provide CRM training and support to sales and marketing teams.
- Develop and implement sales and marketing workflows.
4. Analytics and Reporting:
- Generate reports and analyze data to identify trends and insights.
- Provide recommendations to improve sales and marketing strategies.
5. User Adoption:
- Ensure high user adoption rates through training and support.
- Monitor and report on user activity and data quality.
**Requirements**:
1. Education: Bachelor's degree in Computer Science, Information Technology, or related field.
2. Experience: 2-5 years in CRM administration, sales, or marketing.
3. Skills:
- Proficient in CRM software (e.g., Salesforce, Zoho).
- Strong technical and analytical skills.
- Excellent communication and training skills.
- Ability to work in a fast-paced environment.
4. Nice to Have:
- Certification in CRM administration or related fields.
- Experience with sales and marketing automation tools.
Key Performance Indicators (KPIs):
1. CRM system uptime and data accuracy.
2. User adoption and satisfaction rates.
3. Quality and timeliness of reports and insights.
4. Contribution to sales and marketing strategy development.
**Job Types**: Full-time, Permanent
Pay: ₹9,833.89 - ₹20,170.27 per month
Schedule:
- Day shift
- Weekend availability
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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