Customer Service Chat Representative

5 months ago


Andheri Mumbai Maharashtra, India infinzi Full time

As a chat agent, you’ll be responsible for providing quick, effective customer service through live chat. Some key duties include:
Greeting customers when they initiate a chat session

Asking questions to understand the customer’s issue

Providing accurate answers to customer questions

Troubleshooting technical issues or problems with orders

Explaining products, services, and policies clearly

Calmly dealing with upset or angry customers

Using pre-written responses or knowledge base to answer common queries

Escalating complex issues to specialized teams

Suggesting alternative solutions if unable to resolve an issue

Closing chat sessions politely once the issue is resolved

Logging details of each chat interaction properly

Staying updated on new products, services, and company policies

Meeting chat response time and customer satisfaction targets

**Job Types**: Full-time, Permanent

**Salary**: ₹250,000.00 - ₹400,000.00 per year

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- Where do you stay?
- How many years of experience do you have?
- What is your current CTC?
- What is your expected CTC?
- What is your notice period?

Work Location: In person

**Speak with the employer**
+91 9372101776



  • Andheri, Mumbai, Maharashtra, India Humaniquee Full time

    **Job Title: Customer Support Chat Representative** **Location**: Mumbai western **Job Type**: Full-time/Part-time **About Us**: [Company Name] is a leading provider of [products/services]. We are dedicated to delivering top-notch customer service and support to our clients. We are looking for a motivated and customer-focused individual to join our team...


  • Malad, Mumbai, Maharashtra, India Tech Mahindra Business Services Limited Full time

    Senior Customer Service Representative ( Uk Chat / Voice Process ) 5 Days Working 2 Days Rotational offs 24/7 Rotational Shift 9.5 Hrs Working Additional Benefits: Pick and Drop Services Health Insurance PF **Job Types**: Full-time, Permanent **Experience**: - total work: 1 year (preferred) Work Location: In person


  • Mumbai, India TTEC Full time

    Chat Customer Service Representative Bringing smiles is what we do at TTECfor you and the customer. As a **Chat Customer Service Representative working onsite in Mumbai for financial account**, you’ll be a part of creating and delivering amazing customer experiences while helping them with technical & troubleshooting requirements while you also...


  • Mumbai, Maharashtra, India Global Industrial Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Global Industrial. As a key member of our sales and support team, you will be responsible for providing exceptional customer service through chat communication.Key Responsibilities Assist customers with product inquiries and sales through chat communication...


  • Mumbai, India TTEC Full time

    Customer Service Representative - Chat & Voice Bringing smiles is what we do at TTEC... for you and the customer. As a **Chat Customer Service** working onsite in Mumbai, Maharashtra, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. **What...


  • Pune, Maharashtra, India Biitcode Full time

    **Biitcode is urgently hiring for the post of Chat/Call Support Representative, On-Page, Off-Page SEO for our client. Our client is into food industry. Plz find the details below.** **Position: Chat/Call Support Representative, On-Page, Off-Page SEO** **Company Name - Ramadevi Foods** **Location: [Kharadi, Pune] Hybrid** **Requisites**: - 0 to 6 months...


  • Mumbai, India Arrivia, Inc. Full time

    Our Customer Service Chat Representatives are experts in the travel and leisure industry, helping consumers globally to take the vacations of their dreams. In this role you will leverage your love of travel to deliver outstanding customer service to our members and reach the team's monthly goals. This role is great for anyone skilled in inbound or outbound...

  • Customer Chat Process

    5 months ago


    Mumbai, Maharashtra, India AFTERSHOCK Full time

    **Job Title: Customer Chat Process Representative** **Experience: 2-4 years** **Key Responsibilities**: - **Online Customer Support**: - Engage with customers in real-time through online chat platforms to address inquiries, resolve issues, and provide assistance. - Respond promptly to customer queries and concerns with accurate and helpful information. -...


  • Mumbai, Maharashtra, India Get Structured Consulting Services Pvt. Ltd. Full time

    Responsibilities - Make Calls to connect with leads in real time - Reply to Direct Chats to connect with them in real-time - Maintaining and following Sales processes and SOPs - Handling inquiries through Inbound Calls & Chat. - Build High-quality relationships with Prospects, Customers, and teams. - Maintain CRM database - Gather leads and customer...


  • Malad, Mumbai, Maharashtra, India FIRSTSOURCE SOLUTIONS Full time

    **Job Type: Customer Service - International Voice / Chat / Back Office** Shift: Rotational Shift /Rotational off/Work from Office salary: 2.2 LPA to 4 LPA (Attractive Incentives) Cab: One way **BASIC CRITERIA**: - EDUCATIONAL QUALIFICATION: 12th / Graduate **(Not hiring engineering graduates & Post graduates)**: - Excellent communication skills - Good...


  • Malad, Mumbai, Maharashtra, India FIRSTSOURCE SOLUTIONS Full time

    **Job Type: Customer Service - International Voice / Chat / Back Office** Shift: Rotational Shift /Rotational off /Work from Office salary: 2.2 LPA to 4 LPA (Attractive Incentives) Cab: One way **BASIC CRITERIA**: - EDUCATIONAL QUALIFICATION: 12th / Graduate **(Not hiring engineering graduates & Post graduates)**: - Excellent communication skills -...


  • Mumbai, Maharashtra, India Gratitude Inc. Full time

    **Role**:Customer Service Executive -Chat **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: chat International Call Centre Chat Process Chat Support BPO industry BPO Hiring BPO Call center Call centre voice International BPO BPO/ITES BPO...


  • Malad, Mumbai, Maharashtra, India FIRSTSOURCE SOLUTIONS Full time

    **Job Type: Customer Service - International Voice / Chat / Back Office** Shift: Rotational Shift /Rotational off /Work from Office salary: 2.2 LPA to 4 LPA (Attractive Incentives) Cab: One way **BASIC CRITERIA**: - EDUCATIONAL QUALIFICATION: 12th / Graduate **(Not hiring engineering graduates & Post graduates)**: - Excellent communication skills -...


  • Malad, Mumbai, Maharashtra, India FIRSTSOURCE SOLUTIONS Full time

    **Job Type: Customer Service - International Voice / Chat / Back Office** Shift: Rotational Shift /Rotational off /Work from Office salary: 2.2 LPA to 4 LPA (Attractive Incentives) Cab: One way **BASIC CRITERIA**: - EDUCATIONAL QUALIFICATION: 12th / Graduate **(Not hiring engineering graduates & Post graduates)**: - Excellent communication skills -...


  • Mumbai, India MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Night Shift (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from office Key Skills: Inbound BPO BPO Voice Process BPO Skills BPO Operations BPO industry - **:Customer Service Representative (Chat /...


  • Mumbai, India Viaante Business Solutions Pvt Ltd Full time

    **BASIC CRITERIA**: - EDUCATIONAL QUALIFICATION: 12th / Graduate **(Not hiring engineering graduates & Post graduates)**: - Excellent communication skills - Good typing skills will be an added advantage **JOB ROLE**: Currently we are hiring for the following roles and processes: - Customer Service Associate / Senior Customer Service Associate **1) Voice...


  • Navi Mumbai, Maharashtra, India Hunt Mantra Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a Customer Service Representative to join our team at Hunt Mantra. The successful candidate will be responsible for resolving customer queries via call, chat, voice, and email.Key Responsibilities:Handle a maximum of 35-40 inbound callsPrimarily engage in back-office work, focusing on...


  • Mumbai, Maharashtra, India Careerism Consultant Full time

    Chat Hiring Company - (International Process) 1) Position -10 no's 2) Rotational Shift 3) Any 2 days Off 4) WFO - We are operational from Andheri Office 5) Interview Rounds - Test, Trainers Round (Chat Round), Operations Round. 6) HSC/Grad fresher or Experienced. 7) Max age 35 All interviews will be held in office. CTC range: Freshers - 20-25k...


  • Mumbai, Maharashtra, India Destino Infotech Pvt Ltd Full time

    Job Description for Customer Service Representative at Destino Infotech Pvt LtdAre you a graduate looking for a career in customer service? We are seeking a highly motivated and experienced BPO agent to join our team as a customer service representative. Key Responsibilities: • Handle customer inquiries and resolve their queries over chat and calls. •...


  • Andheri, Mumbai, Maharashtra, India Careerism Consultant Full time

    **Job role: Customer Service Chat and Voice** **Note**: - Excellent communication skills - Clear documentation of the previous two companies as per UAN number & minimum HSC pass marsheets, with no criminal record. - Ready to work in rotational shifts (24*7) including night shifts. **Position: Travel agent** **Location**: Sakinaka, Andheri East,...