Customer Chat Support Representative

3 weeks ago


Navi Mumbai, India Selections HR Services Private Limited Full time

Job Title: Customer Chat Support Representative


Location: Airoli, Vikroli, Malad


Job Description:

We are seeking a dedicated and enthusiastic Customer Chat Support Representative to join our dynamic team. As a Customer Chat Support Representative, you will be responsible for assisting customers with their inquiries and providing exceptional support via chat.


Key Responsibilities:

- Respond promptly to customer inquiries via chat in a professional and courteous manner.

- Provide accurate information regarding products, services, and company policies to customers.

- Resolve customer complaints and issues efficiently and effectively, striving for first-contact resolution.

- Identify and escalate priority issues to the appropriate channels when necessary.

- Maintain thorough and up-to-date knowledge of company products, services, and policies.

- Meet or exceed individual and team performance goals, including customer satisfaction metrics and response time targets.

- Collaborate with team members and other departments to ensure seamless customer service delivery.


Requirements:

- Excellent written communication skills, with a keen attention to detail.

- Previous experience in customer service or support, preferably in a chat-based environment.

- Ability to multitask and prioritize in a fast-paced work environment.

- Strong problem-solving skills and the ability to think critically under pressure.

- Proficiency in typing and navigating computer systems and software.

- A positive attitude and a passion for delivering exceptional customer service.

- Flexibility to work various shifts, including weekends and holidays, as needed.


Benefits:

- Competitive salary commensurate with experience.

- Comprehensive benefits package, including health insurance and retirement savings plan.

- Opportunities for career advancement and professional development.

- A supportive and inclusive work environment with a focus on employee well-being and work-life balance.



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