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Chat Support Executive
2 months ago
**Job Title: Customer Support Representative (US Chat Process)**
**Location: Mumbai, India**
**Working Days: 5 days a week**
**Shift Timing: Rotational US Shift (10 hours/day)**
**Days Off: 2 rotational offs**
**Benefits: Pick-up and Drop-off provided**
**Key Responsibilities**:
- **US Chat Process**:
- Engage with customers via chat to address queries, resolve issues, and provide assistance in a professional manner.
- Ensure a positive customer experience through effective communication and problem-solving skills.
- **Shift Timing**:
- Work in rotational US shifts, with a 10-hour working day.
- Adhere to the schedule and meet performance metrics.
- **Documentation**:
- Provide all necessary documents from previous employers.
- **Skills**:
- Possess excellent typing skills to handle chat interactions efficiently.
- Demonstrate strong verbal and written communication skills in English.
- **Location Requirement**:
- **Professionalism**:
- Maintain a high level of professionalism in all interactions with customers and colleagues.
- Adhere to company policies and guidelines.
**Qualifications**:
- **Educational Background**:
- Minimum of a high school diploma or equivalent.
- **Experience**:
- Previous experience in customer support or a similar role is preferred.
- **Technical Skills**:
- Proficient in using chat platforms and other relevant software.
- **Availability**:
- Must be available for a 5-day work week, including rotational shifts.
- **Reliability**:
- No history of absconding from previous employers.
**Benefits**:
- Pick-up and drop-off facilities provided.
- A dynamic and collaborative work environment.
**Salary**: ₹39,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to Relocate:
- Mumbai, Maharashtra 400079: Relocate before starting work (required)
Work Location: In person
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