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Customer Service Representative
2 weeks ago
**Job Type: Customer Service - International Voice / Chat / Back Office**
Shift: Rotational Shift /Rotational off /Work from Office
salary: 2.2 LPA to 4 LPA (Attractive Incentives)
Cab: One way
**BASIC CRITERIA**:
- EDUCATIONAL QUALIFICATION: 12th / Graduate **(Not hiring engineering graduates & Post graduates)**:
- Excellent communication skills
- Good typing skills will be an added advantage
**JOB ROLE**:
Currently we are hiring for the following roles and processes:
- Customer Service Associate / Senior Customer Service Associate
**1) Voice Process**:
Roles and responsibilities may include credit collections (1st party / 3rd party) or providing customer support over voice.
Excellent communication, negotiation and convincing skills in English are a mandate for the aforementioned role.
**2) Chat Process**:
Roles and responsibilities may include providing customer support, solving customer queries, and improving customer experience through chat.
Good communication in English and fluent thought process is a mandate for the aforementioned role.
**3) Data Entry Process**:
Roles and responsibilities may include data entry and data updation using Excel.
Basic English communication, Excel knowledge and 3rd ID (Voter ID/Passport/Driving License) is a mandate for the aforementioned role.
This job is also searched as **Customer support, Customer service representative. Customer service, international voice process, international chat process.**
**Office Address**:
2nd Floor, Paradigm B, Mindspace, Malad West
**Transport Boundaries are limited to Virar - Mumbai CST, Thane Main City - Mumbai Central, Vashi - CST.**
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹220,000.00 - ₹400,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
- UK shift
- US shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Application Question(s):
- Are you from a BPO background? (Yes/No)
- Are you from a BBA / BMS / BCom / BED / BHM / any business management course? (Yes/No)
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
**Location**:
- Malad, Mumbai, Maharashtra (required)
Shift availability:
- Night Shift (required)
Work Location: In person
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