Customer Service Representative

2 months ago

Malad Mumbai Maharashtra, India VIBGYOR MANAGEMENT CONSULTANT Full time

**Customer Service Representative**

**Job Overview**: A Customer Service Representative (CSR) is responsible for providing high-quality service and support to customers before, during, and after a purchase. They assist with inquiries, resolve complaints, and help ensure overall customer satisfaction.

**Key Responsibilities**:

- **Problem Resolution**: Resolve customer complaints or concerns in a calm, empathetic, and efficient manner.
- **Product Knowledge**: Maintain up-to-date knowledge of the company’s products, services, and policies to offer accurate information and guidance.
- **Order Management**: Process orders, returns, exchanges, and refunds, and track deliveries or back-orders.
- **Feedback**: Gather customer feedback and relay valuable insights to the relevant departments (e.g., product development or marketing).
- **Maintain Customer Records**: Ensure accurate customer data is logged and updated in CRM systems.
- **Upsell/Cross-Sell**: Suggest related products or services where appropriate.

**Skills & Qualifications**:

- Strong communication and interpersonal skills.
- Problem-solving ability and a customer-first attitude.
- Patience, empathy, and the ability to remain calm under pressure.
- Experience with customer service software or CRM tools (e.g., Zendesk, Salesforce).
- Basic knowledge of the company’s offerings and policies.

2. **Collections Specialist**

**Job Overview**: A Collections Specialist is responsible for managing overdue accounts, ensuring that outstanding debts are collected in a timely and professional manner. This role often requires balancing assertiveness with customer relationship management.

**Key Responsibilities**:

- **Negotiation**: Negotiate payment plans or settlements with customers, ensuring payment terms are clear and agreed upon.
- **Account Monitoring**: Monitor accounts receivable and follow up on outstanding balances, ensuring accurate records.
- **Dispute Resolution**: Resolve disputes regarding billing or payment and liaise with other departments (e.g., billing, customer service) as needed.
- **Reporting**: Maintain detailed records of collection activities, and generate reports on overdue accounts and payment status.
- **Legal Action**: In cases of persistent non-payment, escalate the matter to legal or debt collection agencies.
- **Customer Relations**: Maintain a professional and courteous demeanor, balancing the need for collection with maintaining customer relationships.

**Skills & Qualifications**:

- Strong negotiation and communication skills.
- Ability to handle sensitive or difficult conversations professionally.
- Knowledge of debt collection laws and practices.
- Attention to detail and accuracy in handling account information.
- Experience with financial management or accounting software.
- Previous experience in collections or credit management is often preferred.

3. **Sales Representative**

**Job Overview**: A Sales Representative is responsible for selling products or services to customers, developing relationships, and meeting sales targets. They may focus on acquiring new customers or maintaining relationships with existing clients, depending on the role.

**Key Responsibilities**:

- **Lead Generation**: Identify and generate leads through cold calling, networking, or referrals.
- **Sales Presentations**: Present products or services to prospective customers, demonstrating their value and suitability.
- **Negotiation**: Negotiate prices, terms, and contracts to close sales and secure business.
- **Customer Relationships**: Build and maintain strong relationships with clients, offering post-sale support and ensuring satisfaction.
- **Sales Targets**: Meet or exceed individual and team sales targets, contributing to the company’s growth and revenue goals.
- **Market Research**: Stay informed about industry trends, competitors, and customer preferences to identify new sales opportunities.
- **CRM Management**: Keep accurate records of sales activity, leads, and client interactions in CRM systems (e.g., Salesforce, HubSpot).
- **Reporting**: Provide regular sales reports, forecasts, and updates to management.

**Skills & Qualifications**:

- Excellent communication, negotiation, and persuasion skills.
- Ability to build rapport and establish trust with customers.
- Goal-oriented with a strong focus on achieving sales targets.
- Basic knowledge of sales techniques and processes.
- Experience with CRM software and sales analytics tools.
- Previous sales experience is preferred, especially in a related industry.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,517.86 - ₹33,066.09 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
- Weekend availability

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1

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