Customer Service Representative

6 months ago


Malad Mumbai Maharashtra, India FIRSTSOURCE SOLUTIONS Full time

**Job Type: Customer Service - International Voice / Chat / Back Office**

Shift: Rotational Shift /Rotational off /Work from Office

salary: 2.2 LPA to 4 LPA (Attractive Incentives)

Cab: One way

**BASIC CRITERIA**:

- EDUCATIONAL QUALIFICATION: 12th / Graduate **(Not hiring engineering graduates & Post graduates)**:

- Excellent communication skills
- Good typing skills will be an added advantage

**JOB ROLE**:
Currently we are hiring for the following roles and processes:

- Customer Service Associate / Senior Customer Service Associate

**1) Voice Process**:
Roles and responsibilities may include credit collections (1st party / 3rd party) or providing customer support over voice.

Excellent communication, negotiation and convincing skills in English are a mandate for the aforementioned role.

**2) Chat Process**:
Roles and responsibilities may include providing customer support, solving customer queries, and improving customer experience through chat.

Good communication in English and fluent thought process is a mandate for the aforementioned role.

**3) Data Entry Process**:
Roles and responsibilities may include data entry and data updation using Excel.

Basic English communication, Excel knowledge and 3rd ID (Voter ID/Passport/Driving License) is a mandate for the aforementioned role.

This job is also searched as **Customer support, Customer service representative. Customer service, international voice process, international chat process.**

**Office Address**:
2nd Floor, Paradigm B, Mindspace, Malad West

**Transport Boundaries are limited to Virar - Mumbai CST, Thane Main City - Mumbai Central, Vashi - CST.**

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹220,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- UK shift
- US shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

Work Location: In person



  • Malad, Mumbai, Maharashtra, India Accentuate Technologies Full time

    Problem resolutionCustomer service representatives help customers resolve issues and complaints. They may try to identify the root cause of a problem and provide a solution. - Product knowledgeCustomer service representatives need to have a good understanding of the company's products and services. They may use this knowledge to answer customer questions and...


  • Malad, Mumbai, Maharashtra, India VIBGYOR MANAGEMENT CONSULTANT Full time

    **Customer Service Representative** **Job Overview**: A Customer Service Representative (CSR) is responsible for providing high-quality service and support to customers before, during, and after a purchase. They assist with inquiries, resolve complaints, and help ensure overall customer satisfaction. **Key Responsibilities**: - **Problem Resolution**:...


  • Malad, Mumbai, Maharashtra, India Corporate Hub Full time

    **Job Title**: Customer Service Representative (US Blend Process) **Location**: Malad West, Mumbai **Salary**: ₹33,000 per month **Eligibility Criteria**: - HSC or Graduate - **Minimum 1 year work experience Mandatory**: - **Good Communication Skills** **Key Responsibilities**: - Handle queries related to client products and services - Ensure prompt...


  • Malad, Mumbai, Maharashtra, India VIBGYOR MANAGEMENT CONSULTANT Full time

    WE ARE HIRING For Customer Service Representative US/UK Shifts Rotational Offs HSC Fresher and Grade Freshers are Most Welcome Exp Need Proper Documentation **Job Types**: Full-time, Fresher Pay: ₹14,000.00 - ₹35,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Night shift - Rotational shift - US...


  • Malad, Mumbai, Maharashtra, India ags talent expert Full time

    Hiring for Customer service representative - international BPO - Voice Process - cab facility - No Fees - Salary upto 35K depending upon Communication skills - Same day Joining - Virtual Interviews share your resume on +91 9354855504 **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident...


  • Malad, Mumbai, Maharashtra, India THE OPAL JEWELS Full time

    *Responsibilities:* - Handle customer complaints promptly and professionally, providing appropriate solutions to ensure customer satisfaction. - Follow up with customers to ensure that any issues they experience are fully resolved. - Accurately track stock levels and promptly restock merchandise to ensure availability for customers. - Maintain stock control...


  • Malad, Mumbai, Maharashtra, India Stratton Hr Full time

    _**Hiring for International Customer Service Executive **_(No Sales No Targets) **HR Gunjan: 9082254594** **Job Role**: Customer Service Representative **Job Location**: Malad/ Andheri West only for Mumbai **Salary: 20,000 to 40,000** ( depends upon last in hand and experience) - Freshers and Experience both are welcome **Job Types**:Full-time, UK/US...


  • Malad, Mumbai, Maharashtra, India Stratton Hr Full time

    **ONLY FOR MUMBAI** - **Hiring for International Customer Service Executive **_ **HR Meghana 9372798736 **Job Role**: Customer Service Representative **Job Location**: Malad/ Andheri West only for Mumbai **Salary: 20,000 to 40,000** ( depends upon last in hand and experience) - Freshers and Experience both are welcome **Job Types**:Full-time, UK/US...


  • Malad, Mumbai, Maharashtra, India Stratton Hr Full time

    _**Hiring for International Customer Service Executive **_(No Sales No Targets) **HR Meghana: 9372798736 **Job Role**: Customer Service Representative **Job Location**: Malad/ Andheri West only for Mumbai **Salary: 20,000 to 40,000** ( depends upon last in hand and experience) - Freshers and Experience both are welcome **Job Types**:Full-time, UK/US...


  • Malad, Mumbai, Maharashtra, India FIRSTSOURCE SOLUTIONS Full time

    **Job Type: Customer Service - International Voice / Chat / Back Office** Shift: Rotational Shift /Rotational off/Work from Office salary: 2.2 LPA to 4 LPA (Attractive Incentives) Cab: One way **BASIC CRITERIA**: - EDUCATIONAL QUALIFICATION: 12th / Graduate **(Not hiring engineering graduates & Post graduates)**: - Excellent communication skills - Good...


  • Malad, Mumbai, Maharashtra, India Stratton Hr Full time

    _**Hiring for Customer Representative**_ **Contact GUNJAN - 9082254594** - **Work Location**: Andheri East, Malad, Thane, Vikroli - **Salary**: 10,000 to 40,000 Based on last In hand or Experience - **Shift timing**: Rotational UK/US shift - **Role**: Customer Support Representative. **Role**: Customer Support Role - 5 Days Working - Graduate Fresher or...


  • Malad, Mumbai, Maharashtra, India FIRSTSOURCE SOLUTIONS Full time

    **Job Type: Customer Service - International Voice / Chat / Back Office** Shift: Rotational Shift /Rotational off /Work from Office salary: 2.2 LPA to 4 LPA (Attractive Incentives) Cab: One way **BASIC CRITERIA**: - EDUCATIONAL QUALIFICATION: 12th / Graduate **(Not hiring engineering graduates & Post graduates)**: - Excellent communication skills -...


  • Malad, Mumbai, Maharashtra, India FIRSTSOURCE SOLUTIONS Full time

    **Job Type: Customer Service - International Voice / Chat / Back Office** Shift: Rotational Shift /Rotational off /Work from Office salary: 2.2 LPA to 4 LPA (Attractive Incentives) Cab: One way **BASIC CRITERIA**: - EDUCATIONAL QUALIFICATION: 12th / Graduate **(Not hiring engineering graduates & Post graduates)**: - Excellent communication skills -...


  • Malad, Mumbai, Maharashtra, India Tech Mahindra Business Services Limited Full time

    International Customer Representative (CSR) Solving Queries of Customers having an issue with Phone bills and Network Related Simcard Issues. 5 Days Working 2 Days Rotational offs 24/7 Rotational Shift 9.5 Hrs Working Eligibility - HSC or Graduation with 6 months of international experience in bpo company. Additional Benefits: Pick and Drop...


  • Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...


  • Malad, Mumbai, Maharashtra, India Tech Mahindra Business Services Limited Full time

    Senior Customer Service Representative ( Uk Chat / Voice Process ) 5 Days Working 2 Days Rotational offs 24/7 Rotational Shift 9.5 Hrs Working Additional Benefits: Pick and Drop Services Health Insurance PF **Job Types**: Full-time, Permanent **Experience**: - total work: 1 year (preferred) Work Location: In person


  • Malad, Mumbai, Maharashtra, India Tech Mahindra Business Services Limited Full time

    Customer Service Representative ( Australian and UK process ) Solving Queries of Customers having an issue with Phone bills and Network Related Simcard Issues. 5 Days Working 2 Days Rotational offs 24/7 Rotational Shift 9.5 Hrs Working Additional Benefits: Pick and Drop Services Health Insurance PF **Job Types**: Full-time, Permanent, Fresher Pay:...


  • Mumbai, Maharashtra, India Precise Infotech Solution Full time

    Job Title: Customer Service Representative Location: Thane West Qualifications: HSC pass or equivalent Age Limit: Up to 35 years **Job Description**: We are seeking a dedicated and motivated Customer Service Representative to join our team in Thane West. Key Responsibilities: Resolve customer issues efficiently and effectively. Maintain a high level of...


  • Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...


  • Malad West Dely, Mumbai, Maharashtra, India Event Beep Full time

    Job Title: Customer Service Representative (UK Voice Process) Location: Malad West, Mumbai Experience: 0- 1 year in Voice Process Transportation available Key Responsibilities: Customer Interaction: Engage with customers primarily located in the UK through inbound and outbound calls. Provide exceptional customer service by addressing inquiries, resolving...