Customer Support Representative

3 weeks ago

Govandi Mumbai Maharashtra, India Zama Organics Full time

**Key Responsibilities**:

- **Issue Resolution**: Troubleshoot technical issues, product questions, billing inquiries, and other customer concerns effectively. Utilize problem-solving skills to resolve issues promptly and escalate complex issues to the appropriate team members when necessary.
- **Product Knowledge**: Develop a deep understanding of our products or services to effectively assist customers and provide accurate information. Stay informed about product updates, promotions, and policies to better serve customers.
- **Documentation**: Maintain detailed records of customer interactions, including inquiries, resolutions, and feedback. Update customer accounts and databases accurately and in a timely manner.
- **Customer Feedback**: Gather and analyze customer feedback to identify trends, common issues, and areas for improvement. Relay feedback to the appropriate departments to help enhance products, services, and processes.
- **Quality Assurance**: Adhere to company policies and procedures while delivering high-quality customer support. Ensure compliance with service level agreements (SLAs) and maintain a high level of professionalism at all times.
- **Cross-functional Collaboration**: Collaborate with other teams, including sales, marketing, and product development, to address customer needs and improve the overall customer experience. Share insights and recommendations to drive continuous improvement.

**Qualifications**:

- Previous experience in customer service or a related field preferred.

**Education**:

- High school diploma or equivalent required. Bachelor’s degree or relevant certification in customer service or a related field is a plus.

**Why Join Us**:

- Opportunity to make a positive impact by helping customers and contributing to their satisfaction.
- Collaborative and supportive work environment with opportunities for growth and development.
- Competitive salary and benefits package.
- Company culture that values diversity, inclusion, and continuous learning.
- Excellent communication skills, both verbal and written. Ability to communicate clearly and effectively with customers and team members.
- Strong problem-solving abilities and attention to detail. Ability to think critically and adapt to changing situations.
- Empathy and patience when dealing with customer concerns or complaints.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Flexibility to work shifts, including evenings, weekends, and holidays as needed.

Join us in our mission to provide unparalleled support and build lasting relationships with our customers

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹21,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 8104965925

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