Customer Support Representative

3 weeks ago


Kandivali East Mumbai Maharashtra, India team vaidya Full time

The Customer Support Executive will be responsible for providing prompt and efficient service delivery to clients of the health insurance company. They will be the primary point of contact for queries, complaints, and customers' needs, and they will be required to work closely with the sales representatives and other departments.

Key Responsibilities:
Addressing customer complaints and providing prompt resolution.

Providing information about different insurance policies, premium payment options, and medical policies offered by the company.

Maintaining accurate client records in the company database, including policy details, premium payments, and claims.

Collaborating with other departments to ensure timely resolution of client inquiries.

Liaising with the sales team to provide accurate, timely, and professional responses to clients.

Provide product information, and education to clients.

Skills Required:
Prior experience in customer service or similar front-line role in the insurance industry, especially health insurance business.

Strong communication and interpersonal skills, with excellent command over written and spoken English as well as local language(s).

Good computer literacy and familiarity with customer relationship management software (CRM).

Ability to handle multiple tasks simultaneously and prioritize competing demands effectively.

Good analytical and problem-solving skills.

Ability to work in a team environment.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Insurance sales: 1 year (required)
- Customer service: 2 years (required)

**Language**:

- Hindi (required)
- English (required)
- Marathi (required)

Work Location: In person

**Speak with the employer**

+91 7506275045

Application Deadline: 06/04/2024
Expected Start Date: 08/04/2024



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