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Customer Service Representative

1 month ago

Santacruz East Mumbai Maharashtra, India Scymes Services Pvt. ltd Full time

Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**

+91 9082392800

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