Customer Service Chat Representative

2 weeks ago

Mumbai, India Arrivia, Inc. Full time

Our Customer Service Chat Representatives are experts in the travel and leisure industry, helping consumers globally to take the vacations of their dreams. In this role you will leverage your love of travel to deliver outstanding customer service to our members and reach the team's monthly goals. This role is great for anyone skilled in inbound or outbound sales.

**Responsibilities**:

- Assist members with understanding program benefits and consult them on product inquiries
- Properly search for air availability and quote itineraries in all fare types and cabins.
- Resolve questions and be able to process all travel inquiries
- Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
- Able to understand and demonstrate consultative selling techniques
- Field inbound calls or make outbound calls for the majority of your shift
- Personally, responsible for meeting monthly individual goals
- Become an **arrivia** **brand expert to assist members
- Manage member information confidentially and accurately to ensure transactions are processed correctly
- Collaborate with team members to meet monthly goals

**Requirements**:

- Travel, Tourism and Hospitality experience required
- 3 years of experience in a call center environment
- 3 years of chat experience
- Excellent communication with fluency in English
- Excellent writing experience
- Experience servicing a United States customer base
- Airline, Travel and Resorts experience preferred
- GDS Travel Software experience
- Able to learn new process quickly and adaptable to change
- Comfortable making outbound and taking inbound member calls
- Must be willing to work on an American schedule (between 7:30pm-7:30am)

**Who We Are**:
Welcome to **arrivia**. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we're a merger of three powerhouse brands (in case you've heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We're focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We're on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

**Our Core Values**:
Here at** **arrivia** we
- **Stay Curious** - Explore new challenges and make space to learn, grow and improve
- **Keep it Real** - Earn trust through open, honest and clear communication
- **Own it** - Seek ways to make an impact and take action.
- **Win Together** - Create a culture of connection and inclusion where everyone can be their best

**Additional Benefits**:

- Employee Assistance Program
- Employee Referral Program
- Dedicated Employee Enrichment & Recognition Programs
- Exclusive Travel Rates on: Cruise, Resorts, Hotels, Tours, Flights & Car Rentals

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