![Sarvajith Infotech](https://media.trabajo.org/img/noimg.jpg)
Customer Support Representative
1 week ago
Greetings for the day
Please find the attached JD for your reference,
Position:
- Marketing Executive
Expected Experience:
- 4-7 yrs
Education:
- Any UG Degree
Budget:
- upto 25,000 PM
Age:
- 30 yrs
Role and Responsibilities:
- Job Description - Customer Service Executive
**Job Type**: Full Time - Inbound Process
Job Overview:
AirportZo provides wide range of exceptional customer service to our passengers at the airport, making
their overall trip seamless and hassle free. Our services go above and beyond the ordinary hospitality
team and build a quality relationship with our customers. This position requires previous customer
service experience preferably with an airline background. (Worked in BPO in airline process / worked at
the airport).
Roles & Responsibilities:
- Answer and respond to inbound customer calls and identify the needs of customers, resolve issues,
and provide solutions
- Processing all aspects of bookings
- reservation, rescheduling and cancellations as requested by
the customers
- Coordinate with service providers to check availability of slots before booking, rescheduling or
cancelling the reservation if an requested by the customer
- Providing customers with the organization’s service and product information.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or
alternatives
- Provide accurate, valid and complete information by using the right methods /tools
- Handle customer complaints(if any) by providing appropriate solutions and alternatives within the
time limits and follow up to ensure resolution
- Maintain records of customer interaction, bookings, and send daily reports
- Up Sell and promote products/services while on call
- Updated with product and process knowledge base to quickly answer inquiries
- Ensure you follow the customer service script provided by the company for uniformity.
- Perform additional duties as assigned by the manager
- HSC passed from a recognized university
- 1-3 years of experience in a call/contact center environment(aviation background preferred)
- Strong written and verbal communication skills along with active listening
- Having positive approach towards work
- Able to understand customer issues and respond with empathy
- Provide a memorable customer experience and awesome customer service
- Skilled in documentation and note-taking during calls
- Basic knowledge in Ms Excel
- Excellent data entry skills
- Ability to multitask, prioritize and manage time effectively
- Excellent communication and problem-solving skills
- Fluent in English
Job Location: Head Office, Chennai.
Shift Timings: 24*7 (rotational)
Days of working: 06
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Work Location: In person
**Speak with the employer**
+91 9908764949
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