Restaurant Supervisor

2 weeks ago


Mumbai, India corporate Manpower Services India Full time

URGENTLY HIRING FOR - KUWAIT LOCATION

For the recruitment drive in Mumbai on 12th August 2023 at Andheri (W)

**Job Location : Kuwait**

**JOB DESCRIPTION**

**Job Title: Restaurant Supervisor**

**Direct Supervisor**: Restaurant Manager

**Department**: Restaurant Operations

**Function**:
The Restaurant Supervisor assists the Restaurant Manager with the day to day operations of the restaurant. He/she is responsible for exceptional customer service by training and supervising restaurant staff and ensuring compliance with food health and safety regulations and resolving customer complaints.

Restaurant Supervisor should be able to ensure that customers have an excellent restaurant experience.

**Primary Duties & responsibilities include but not limited to**:

- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Supervising the floor to ensure that all standards are met through all guest’s interactions
- Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift
- Communicate effectively, both verbally and in writing, to provide clear direction to the staff
- Observe performance and encourage improvement where necessary
- Organize and conduct pre-shift briefings communicating pertinent information to the staff
- Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information
- Remain calm and alert, especially during emergency situation and/or busy operation, serving as a role model for the staff and other hotel employees
- Resolve problems to the satisfaction of involved parties
- Visually monitor and take action to ensure food quality and service standards are met
- Oversee health code compliance, Maintain cleanliness and standards as per Country Government Laws
- Solicit feedback from guests concerning the service and food
- Ensure all daily and monthly reports are detailed and submitted in a timely matter
- Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards
- Perform all assigned duties as assigned by manager

**Skills**:

- Teamwork and leadership
- Problem Solving & Decision Making
- Strong communications skills
- Patience, positive attitude and foresight
- Solid restaurant operations understanding
- Ability to work well under pressure

**Qualifications**:

- Must hold University degree/diploma in Restaurant Management or Tourism and Hospitality Management
- Minimum of two (2) years relevant experience as restaurant supervisor
- Have basic computer knowledge (i.e. excel, windows, internet explorer, restaurant/hotel point of sale systems such as Micros)

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)

**Speak with the employer**
+91 +91 9653493845


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