Captain/supervisor

2 weeks ago

Mahalaxmi Mumbai Maharashtra, India Gallops Restaurant Full time

**Providing excellent customer service and experience**Restaurant service captains are responsible for customer satisfaction and providing flawless service to guests. Depending on the size of the restaurant, there can be more than one captain in the establishment, with each focusing on selected tables. To provide seamless service to guests, it can be important for captains to perform the following duties:

- Greeting and welcoming guests when they enter
- Thanking guests and conveying gratitude while they are exiting
- Explaining different menu items and offering recommendations
- Answering any questions about the ingredients of a dish on the menu
- Serving food and beverages to guests, if required
- Presenting the final bill to guests for payment
- Timing different dishes effectively to maximise the dining experience
- Addressing any guests complaints or requests

**Inspecting the hygiene and cleanliness of restaurant premises **Besides supervising the cleanliness of the entire premises, captains usually ensure that the table, tableware, drinkware, linen, cutlery and table cloths are clean and hygienic. They are also typically responsible for following all safety and hygiene regulations to ensure compliance with laws. When they are serving tables, captains also usually clear the table and may pack uneaten food items for guests.

**Collecting customer feedback for improvement **As captains interact with guests during their dining experience, they are responsible for collecting customer feedback and reviews about the food and service. They generally check with guests about their overall experience and specific feedback about each food product or beverage. Captains also forward this information to chefs and managers to help improve the restaurant's menu, quality and service.

**Essential skills of a restaurant captain**Here are some important skills that restaurant service captains can benefit from building and including in their resumes:
**Communication **Communication can be important for professionals in the restaurant industry to interact with guests, coordinate with colleagues and offer excellent customer service. For restaurant service captains, communication can also help write reports, obtain guest feedback and manage servers. Besides helping understand and express thoughts better, strong communication skills can also help captains maintain a courteous demeanour to impress guests and develop interpersonal relationships with their team members.

**Job Types**: Full-time, Permanent

**Salary**: ₹34,000.00 - ₹46,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Leave encashment
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 3 years (required)

**Language**:

- English (preferred)

Work Location: In person

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