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Customer Service Assistant
6 days ago
We are hiring Customer Service Assistant for our Thrissur Office
Objectives of this role
*Meet weekly/monthly sales targets by developing a marketing strategy as a Customer service executive
*Gain a deep understanding of the company’s services and find gaps in the customer’s lives wherein the company’s services fit
*Foster strong relationships with existing and potential customers by honing the customer service executive skills such as listening, empathy and problem-solving
*Comply with the rules and regulations of the company by providing customer support as a telemarketing executive
**Responsibilities**
*Convert leads for the company through telephonic conversations
*Maintain and monitor the records of all the conversations, be it customer feedback, purchase orders or queries
*Stick to the sales script and strategy, but also improvise it when needed, within the scope of the customer service executive job role
*Update customers about new launches and record customer reactions to new products
*Be aware of the latest industry trends as a customer service executive
**Required skills and qualification**
*Bachelor's degree preferred with 1 + years' experience
*Proven experience as tele sales representative or other sales/customer service role
*Ability to learn about products and services and describe/explain them to prospects
*Excellent knowledge of English
*Excellent communication and interpersonal skills
*Cool-tempered and able to handle rejection
*Outstanding negotiation skills with the ability to resolve issues and address complaints
Pay: ₹8,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 8589824073
Application Deadline: 01/06/2024
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