Customer Service Assistant
3 months ago
This is a full-time role for a Customer Support Executive at STEM-Xpert located in Kozhikode. As a Customer Support Executive, you will be responsible for providing excellent customer service and support to our students and clients. This includes addressing inquiries, resolving issues, providing technical support, and ensuring customer satisfaction. This is an on-site role, and you will be working closely with our students and clients at our Kozhikode location.
- Manage all inquiries : Phone, E Mail, social media, whatsapp, etc
- Make Cold calling to prospect leads
- Assist Operations, Sales and Marketing on day to day business activities
- Prepare proposal for sales enquiry
- Demonstration of products to clients
- Help customer and give training of LMS software to clients
- Maintain CRM Software
**Qualifications**
- Customer Support and Customer Service skills
- Technical Support and Online Support skills
- Experience in addressing customer inquiries and resolving issues
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks
- Attention to detail and problem-solving skills
- Experience in the education industry is a plus
- Bachelor's degree in a related field
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹27,668.63 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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