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Customer Service Assistant
1 month ago
Customer Support Representative
job Description:
- Communicate with customers in Malayalam language to assist with their inquiries, issues, and concerns regarding products or services.
- Resolve customer complaints and escalate complex issues to the appropriate departments for further assistance.
- Maintain a positive and professional attitude while delivering high-quality customer service.
- Keep detailed records of customer interactions and transactions.
- Collaborate with other team members to ensure customer satisfaction and retention.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Identify and implement process improvements to enhance the overall customer experience.
**Job Types**: Full-time, Permanent, Fresher
Pay: From ₹12,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9061130033