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Bpo Voice Process

3 months ago

Hyderabad, India Fruges IT Services Full time

Voice Process Agents are responsible for **answering customer calls and resolving the issues or providing information about the products and services they offer**. Agents are often required to listen carefully to the caller and provide appropriate information and help.

To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.
- Ability to understand what makes the customer tick.
- Implement all feedback given by Supervisors.
- Questions team leader or manager to obtain full understanding of what information is being requested.
- Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
- Manage length of calls.

**Functional competencies**:

- Good typing skills (Quality & Speed)
- Good communication skills
- Ability to handle telephonic conversations
- Good spoken English & Hindi mandatory.
- Good Listening skills
- Good comprehension

**Salary**: ₹8,086.00 - ₹20,358.20 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 6302851962
- Health insurance