Executive BPO Voice

3 weeks ago


Hyderabad, India Tech Jackstones Pvt Ltd Full time
  • Experience: 1 to 3 years 
  • Location: Hyderabad, Telangana, India (Full Time, Onsite)
  • Work Arrangement: Office-Based Position (Not Remote)
  • Work Timings: 4:00 AM to 1:00 PM IST (Aligned with Australian Time Zone)
  • Working days : Monday to Friday (5 days week)


Tech Jackstones is a consulting firm based in Hyderabad with 50+ employees ,We are seeking individuals to join our team as BPO Voice / Non Voice Process. This role involves interacting with Australian Clients through inbound and outbound calls or non-voice channels. The ideal candidate should have excellent communication skills and the ability to provide exceptional customer service.


Key Skills

  • Excellent English communication skills (oral and written). [Mandatory]
  • Should be in a position to talk to Australian clients.[Mandatory]
  • Excellent communication and interpersonal skills.
  • Ability to work independently and in a team.
  • Strong attention to detail.
  • Ability to manage multiple tasks and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Customer-centric mindset
  • Ensure customer satisfaction through timely and accurate responses
  • Handle customer queries and issues effectively and professionally


Note:

  • Excellent English communication skills (both oral and written) are required.
  • The ability to communicate with Australian clients through both voice calls and non-voice methods is mandatory.
  • This is a full-time shift from 4:00 AM to 1:00 PM IST, aligned with the Australian time zone.
  • No work-from-home option is available; all work must be done from the office.


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